Isabella Guzman

Delivered friendly, efficient front-of-house service as server, host, and to-go specialist; managed seating, reservations, and customer flow during peak periods. Accurately processed dine-in and takeout orders using POS system; coordinated with kitchen staff to ensure timely preparation and pickup. Maintained high standards of cleanliness and food-safety compliance in dining and to-go areas. Promoted daily specials and upsold add-ons to increase average check value and support sales goals.

Trained and mentored new hosts and servers on customer service expectations, POS operations, and shift procedures

Provided targeted musical and visual instruction to students under the supervision of a head band director. Boosted player confidence through personalized solo rehearsal sessions and continuous feedback. Coordinated practice schedules, ensuring optimal use of facilities and resources for sectionals. Fostered a positive team culture by promoting practicing, discipline, dedication, and resilience among musicians.

Served as front-desk representative for the RCC Coil School for the Arts, greeting students, faculty, and guests and directing inquiries professionally. Supported event coordination and logistics for department programs, liaising with campus services and vendors to facilitate smooth operations. Streamlined check-in and administrative processes to improve efficiency.