Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Isabella Hernandez

Coralville,IA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

Work History

Crew Member and Trainer

McDonald
Springfield
  • Educated customers on menu items, product ingredients and nutritional values.
  • Checked expiration dates on all products before serving them to customers.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Resolved customer complaints in a professional manner.

Retail Associate

Once Upon A Child
Springfield
  • Assisted customers with specific needs like locating items and answering product inquires
  • Set up displays of merchandise for special seasonal promotions and clearance pushes
  • Backed up cashiers during busy periods to maintain top-tier customer service levels
  • Checked retail spaces regularly to detect and handle any cleanliness problems
  • Maintained displays with expertise in product merchandising and attention to detail on all organizational needs

Receptionist

DumBlonde Smart Hair
Fort Worth , TX
  • Scheduled appointments using salon software system.
  • Performed inventory checks on hair care products, tools and other supplies as needed.
  • Organized special events for the salon including promotional activities, product launches or special discounts.
  • Resolved customer complaints in a professional manner while maintaining composure under pressure.
  • Fostered relationships with existing clients through friendly conversation and follow-up inquiries.
  • Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
  • Assisted in training new receptionists on proper use of the salon software system.
  • Managed the salon's social media accounts and posted quality promotional content daily.

Barista

Ampersand
Fort Worth , TX
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Placed orders with suppliers for delivery of products required for daily operations.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Provided excellent customer service by responding to inquiries quickly and professionally.

Team Member

Target
Iowa City , IA
  • Collaborated with team members to achieve daily goals.
  • Participated in training sessions for new employees when needed.
  • Operated cash registers to process payments from customers.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.

Education

High School Diploma -

New Berlin High School
New Berlin, IL
2021-05

Some College (No Degree) - Information Management Systems

University of Iowa
Iowa City, IA

Associate of Arts -

Tarrant County College District
Fort Worth, TX

Skills

  • Customer Service
  • Customer Engagement
  • Order Management
  • Salesmanship
  • Time Management
  • Creativity and Innovation
  • Product Promotion
  • Training

Volunteer Experience

- Animal Protection Society

- Shelter House Iowa City

Timeline

Crew Member and Trainer

McDonald

Retail Associate

Once Upon A Child

Receptionist

DumBlonde Smart Hair

Barista

Ampersand

Team Member

Target

High School Diploma -

New Berlin High School

Some College (No Degree) - Information Management Systems

University of Iowa

Associate of Arts -

Tarrant County College District

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Isabella Hernandez