Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Hi, I’m

ISABELLA HERNANDEZ

Lakeland,FL
ISABELLA HERNANDEZ

Summary

Experienced receptionist with a strong background in administrative support and customer service. Demonstrated ability to effectively manage fast-paced front desk operations over several years. Proficient in planning, problem-solving, and communication, ensuring smooth operations and positive interactions with clients and colleagues alike.

Overview

6
years of professional experience
1
Certification

Work History

La Oficina De Yadira Felix

Receptionist
01.2025 - Current

Job overview

  • Welcomed visitors and customers with professionalism.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Used QuickBooks to manage bookkeeping and payroll for many clients.
  • Gained hands-on experience with various accounting software programs such as QuickBooks, Excel, and Sage, enhancing overall efficiency in daily tasks.
  • Established QuickBooks accounting system to reflect accurate financial records.

Affordable Energy

Scheduling Coordinator/ Customer Service Manager
01.2023 - 05.2024

Job overview

  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Followed-up on past due payments to facilitate prompt collection of payments.

Home Up Construction

Customer Service Manager
06.2021 - 05.2023

Job overview

  • Provided efficient, courteous, and informed assistance for routine inquiries and service issues.
  • Built strong relationships with customers, managers, and team members to foster a successful work environment.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction rating

Orbit Energy & Power

Customer Service/Scheduling Coordinator
08.2020 - 06.2021

Job overview

  • Engaged with sales teams to learn processes and improve after-sales support.
  • Received and directed calls.
  • Assist with Spanish speaking customers.
  • Confirm next day appointments.
  • Coordinated and dispatched next day appointments for sales team.

Education

Kathleen Senior High School
Lakeland, FL

High School
05.2018

University Overview

Skills

  • Multitasking ability
  • Good customer service skills
  • Meticulous and organized
  • Open and clear communicator
  • Conflict and dispute resolution
  • Strong team member
  • Courteous and professional demeanor
  • Technologically savvy
  • Multitasking and prioritization
  • Data entry

Languages

Spanish
Professional Working

Certification

  • CNP - Certified Notary Public

Timeline

Receptionist
La Oficina De Yadira Felix
01.2025 - Current
Scheduling Coordinator/ Customer Service Manager
Affordable Energy
01.2023 - 05.2024
Customer Service Manager
Home Up Construction
06.2021 - 05.2023
Customer Service/Scheduling Coordinator
Orbit Energy & Power
08.2020 - 06.2021
Kathleen Senior High School
High School

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