Isabella Hinojosa
Bulverde,TX
Summary
Reliable worker with excellent communication, time management, and selling skills. Dependable retail sales professional with experience in dynamic, high-performance environments and a driven and detail-oriented individual with a desire to use communication and analytical skills to meet goals.
Overview
1
1
year of professional experience
Work History
Seasonal Retail Associate
Neiman Marcus
11.2023 - 01.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Gave commission based associates assistance with customers as needed.
Sales Associate
Nordstrom
11.2022 - 09.2023
- Excellent customer and coworker communication in a professional manner
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Established a positive rapport with customers by delivering friendly, personalized service
- Cultivated relationships with new and existing customers to drive sales
- Kept work area clean, organized and free of clutter at all times
- Assisted with training and mentoring new team members
- Maximized profits through effective cross-selling strategies during checkout process
- Engaged with guests to understand and anticipate customer service needs
- Helped customers find and select products
- Placed special orders, submitted online orders, or contacted other stores to find desired items
- Greeted customers and provided exceptional customer service.
Education
Associate in Arts (A.A.) - Communications
Northwest Vista
Bachelor of Arts (B.A.) - Communications
University of Texas at San Antonio
San Antonio, TXSkills
- Sales Training
- Product and Service Sales
- Money Handling
- Stocking and Replenishing
- Task prioritization
- Product Knowledge
- Multitasking Strengths
- Customer Service
- Teamwork and Collaboration
- Formal Wear
- Verbal and Written Communication
- Organizational skills
References
References available upon request
Timeline
Seasonal Retail Associate
Neiman Marcus
11.2023 - 01.2024
Sales Associate
Nordstrom
11.2022 - 09.2023
Associate in Arts (A.A.) - Communications
Northwest Vista
Bachelor of Arts (B.A.) - Communications
University of Texas at San Antonio
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