Isabella Hood
Broken Arrow,OK
Summary
Dynamic and results-driven professional with a proven track record at Nana Roses Italian Bakery, excelling in customer service and team leadership. Recognized for enhancing customer satisfaction through effective problem-solving and clear communication. Skilled in training and mentoring, fostering a collaborative environment that drives team success and operational efficiency.
Overview
3
3
years of professional experience
Work History
Team Member
Panera Bread
Broken Arrow, OK
02.2025 - Current
- Delivered exceptional customer service by efficiently taking and processing orders.
- Maintained cleanliness and organization of dining area to enhance guest experience
- Contributed to promotions by effectively communicating menu items and specials to customers.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Team Leader
Nana Roses Italian Bakery
Tulsa, OK
01.2023 - 02.2024
- Oversaw daily operations, ensuring quality and consistency in product delivery.
- Trained and mentored team members on baking techniques
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly
- Helped bake goods and sell them to customers with a positive attitude
Education
No Degree -
Broken Arrow Highschool
Broken Arrow, OKSkills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Cash handling
- Cleaning
- Flexible schedule
- Leadership qualities
- Heavy lifting
- Goal setting and achievement
- Complex Problem-solving
- Training and mentoring
- Complaint resolution
- Team building
Timeline
Team Member
Panera Bread
02.2025 - Current
Team Leader
Nana Roses Italian Bakery
01.2023 - 02.2024
No Degree -
Broken Arrow Highschool