Isabella Hoppe
Rochester,USA
Summary
I am a friendly, outgoing and focused person looking to start my upcoming years of gaining experience in customer service fields. Though I may not have experience at the moment, I am a fast learner who enjoys helping others. I am empathetic, thoughtful, and a quick problem solver. Conflict resolution comes to me with ease, as I memorize things well and always am searching endlessly to make sure I best fit others needs when they ask for my help.
Overview
8
8
years of professional experience
Work History
Volunteer Transcriptionist
Smithsonian Digital Volunteers
Rochester, NY
09.2024 - Current
- I worked transcribing various historical documents, often from specific war eras in the USA, or tracking/records of people that existed decades ago.
Writer
Self Employed Writer
Rochester, NY
09.2016 - Current
- Created various stories, poems, and opinion-based pieces for personal enjoyment
- Currently working on a Novel
- Generated ideas for new stories or topics to write about.
- Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content.
Cashier
ShopRite
Hightstown, New Jersey
05.2018 - 08.2018
- Processed sales transactions to prevent long customer wait times.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Greeted customers promptly and responded to questions.
- Answered customer questions and provided store information.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Accepted cash and credit card payments, issued receipts and provided change.
- Counted and balanced cashier drawers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Collected payments and provided accurate change.
- Helped with purchases and signed customers up for rewards program.
Education
High School -
Hightstown High School
Skills
- Problem Solving
- Empathetic
- Conflict Resolution
- Customer Engagement
- Detail-Oriented
- Fast Learner
- Team Collaboration
- Dictation
- Project management
- Research
- Patience and concentration
- Error correction
- Proofreading
- Fast typing speed
- Cultural sensitivity awareness
- Continuous learning attitude
Hobbies and Interests
I am an artist who loves to write, draw, and paint; as well as many other creative endeavors like crochet. In my free time, I work on my novel, poetry, any one of my many painting or crochet projects.
Personal Information
Age: 22
Timeline
Volunteer Transcriptionist
Smithsonian Digital Volunteers
09.2024 - Current
Cashier
ShopRite
05.2018 - 08.2018
Writer
Self Employed Writer
09.2016 - Current
High School -
Hightstown High School