Summary
Overview
Work History
Education
Skills
Skills
Accomplishments
Timeline
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Isabella Horn

Concord

Summary

Dependable professional with attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Lead Consultant

Fedex Office
Lafayette
08.2024 - Current
  • Collaborating with customers to find creative solutions for their printing and shipping needs
  • Coordinating with associates on orders to ensure timely delivery
  • Checking orders for accuracy and quality
  • Aiding associates in training on production and customer consulting

Customer Service Associate

Fedex Office
Lafayette
12.2023 - 08.2024
  • Collaborating with customers to provide excellent experiences
  • Staying up to date on new policies, procedures, and training
  • Following PSP procedures to ensure a smooth operation

Manager

Crumbl Cookies
Concord
09.2021 - 11.2023
  • Creating positive experiences for customers
  • Delegating tasks to ensure smooth daily operation
  • Managing labor cost, ordering, maintaining a positive work environment
  • Developing and implementing strategies to increase customer loyalty and repeat business
  • Developing and implementing performance improvement strategies to increase productivity and efficiency in the workplace

Pastry Intern

The Waterfall Club
Clayton
05.2021 - 08.2021
  • Creating desserts for weddings and banquets
  • Collaborate with the executive pastry chef to create and execute innovative pastry recipes and menu items that exceed guest expectations and contribute to the overall success of The Waterfall Club's dining experience.
  • Assisting in the development of new dessert recipes to enhance the menu offerings and attract more customers
  • Assist in maintaining inventory of baking supplies and ingredients

Education

Bachelor's of Arts - Psychology

Southern New Hampshire University
12-2025

Associates - Occupational Studies, Baking and Pastry

The Culinary Institute of America-Greystone
St. Helena, CA
12.2021

Skills

  • Customer Experience
  • Labor Cost Management
  • Performance Improvement
  • Productivity Enhancement
  • Customer Loyalty
  • Inventory Management
  • Cash Drawer Maintenance

Skills

Experienced, Skillful, Skillful, Experienced, Experienced, Experienced, Experienced

Accomplishments

Recognized among top Lead Consultants in District 10 in the Lead Consultant enrichment course.

Timeline

Lead Consultant

Fedex Office
08.2024 - Current

Customer Service Associate

Fedex Office
12.2023 - 08.2024

Manager

Crumbl Cookies
09.2021 - 11.2023

Pastry Intern

The Waterfall Club
05.2021 - 08.2021

Bachelor's of Arts - Psychology

Southern New Hampshire University

Associates - Occupational Studies, Baking and Pastry

The Culinary Institute of America-Greystone

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Isabella Horn