Isabella Horton
Las Cruces,NM
Summary
A motivated and innovative student seeking a Quality Engineering Intern position at Boeing's Summer 2024 Internship Program. Excited to apply academic knowledge in a real-world setting and gain hands-on experience in the aerospace industry. Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes, and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.
Overview
12
12
years of professional experience
Work History
Customer Service Manager
The Line LLC
07.2023 - Current
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Cultivated a culture of continuous improvement by regularly soliciting feedback from staff members regarding areas where improvements could be made.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
Operations Associate
Pan American Center
03.2023 - Current
- Maintained and prioritized to-do-list and followed up to complete tasks on time.
- Communicated with internal personnel to provide status updates for both shipping and receiving dates.
- Operated pallet jack to move unloaded goods to the correct locations in the warehouse.
Food and Beverage Attendant
NAF
09.2022 - Current
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Maintained stock levels of merchandise.
- Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction.
- Processed payments and provided receipts to establish proof of transaction.
Culinary NCO
US Army National Guard
05.2016 - Current
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead the industry in innovation and push progress.
- Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
- Established foundational processes for business operations.
Joint Operations Center NCOIC
US Army National Guard
09.2021 - 07.2022
- Maintained up-to-date knowledge of industry best practices, ensuring the Security Operations Center remained at the forefront of cybersecurity advancements.
- Maintained detailed documentation related to incident investigations, ensuring comprehensive records were available for future reference or legal purposes.
- Served as an on-call resource for after-hours support, providing critical assistance during emergency events or high-risk periods.
- Supported continuous improvement initiatives within the Security Operations Center by actively participating in process reviews and suggesting enhancements where applicable.
Customer Service Representative
DATAMARK Inc.
05.2020 - 04.2021
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Solar Technician
Titan Renewables Inc.
06.2017 - 09.2017
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Cleaned and maintained solar modules with de-ionized conditioned water at minimal pressure.
- Improved overall system performance with thorough inspections and preventive maintenance tasks.
- Played an integral role in training new team members on essential skills related to solar technician responsibilities.
- Performed visual site inspection of the solar array and provided customers with a visual and written report of the findings and purification thereafter.
92G Culinary Specialist
US Army
10.2012 - 04.2016
- Supervised food production, maintaining a consistent quality standard across all dishes.
- Conducted regular equipment maintenance checks, ensuring optimal functionality for efficient meal preparation.
- Improved operational efficiency by streamlining kitchen processes and delegating tasks effectively among team members.
- Ensured food safety and sanitation standards were met by adhering to strict guidelines during meal preparation.
- Maintained accurate records of food supplies, enabling timely replenishment of essential ingredients without delays in meal preparation.
Education
Bachelor of Science - Aerospace Engineering Technologies
New Mexico State University - Dona Ana Community College
Las Cruces, NM12.2026
Basic Leader Course/Advanced Leaders Course - Military
Military School
Salinas, United States09.2021
Associate of Applied Science - Health Administration
Southwest University At El Paso
El Paso, TX04.2020
No Degree - Renewable Energy And Communications Tower Tech
Airstreams Renewables, Inc.
Fort Bliss, United States06.2017
Skills
- Safety Policies
- Information Policy and Procedure Development
- Process Enhancements and Revisions
- Supply Ordering
- Clerical Support
- Inventory Maintenance
- Manage Budgets
- Inventory Reconciliation
- Problem-solving
- Software Systems
- Electronic & Electrical Engineering
- Mechanical / Structural Engineering
Timeline
Customer Service Manager
The Line LLC
07.2023 - Current
Operations Associate
Pan American Center
03.2023 - Current
Food and Beverage Attendant
NAF
09.2022 - Current
Joint Operations Center NCOIC
US Army National Guard
09.2021 - 07.2022
Customer Service Representative
DATAMARK Inc.
05.2020 - 04.2021
Solar Technician
Titan Renewables Inc.
06.2017 - 09.2017
Culinary NCO
US Army National Guard
05.2016 - Current
92G Culinary Specialist
US Army
10.2012 - 04.2016
Bachelor of Science - Aerospace Engineering Technologies
New Mexico State University - Dona Ana Community College
Basic Leader Course/Advanced Leaders Course - Military
Military School
Associate of Applied Science - Health Administration
Southwest University At El Paso
No Degree - Renewable Energy And Communications Tower Tech
Airstreams Renewables, Inc.
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