Isabella Hubbard
Seattle
Summary
I am a reliable and detail-oriented professional who values hospitality and teamwork. My skills in managing team dynamics and customer interactions help create a positive guest experience wherever I am employed.
Overview
4
4
years of professional experience
Work History
Guest Services Supervisor
Silver Cloud Hotels- Seattle Stadium
07.2023 - Current
- Manage guest service operations to ensure consistent delivery of exceptional service by all team members.
- Proactively organized and supervised daily tasks to optimize efficiency and prepare for seamless transitions between shifts, contributing to overall guest satisfaction and operational success.
- Head of monthly safety meetings. Ensuring all departments within the company share the safety knowledge with their team members. Which has shown significant improvements in the hotel/restaurant safety standards through proactive communication and collaboration.
- Personalize responses to all guest surveys to ensure each and every guest feels special.
- De-escalating guest situations in a professional and friendly manner that makes the guest feel heard and understood.
- Guaranteeing each front desk agent feels appreciated and valued by management.
- Assists as needed in the restaurant by bussing, hosting, room service, ensure a good guest experience in every department.
- Filling in for any shift that may be short staffed, including night audit.
Guest Services Agent
Silver Cloud Hotels- Seattle Stadium
11.2022 - 07.2023
- Working in afast paced environment while still making each and every guest I come in contact with feel welcomed.
- Checked in and out guest processing authorizations/ payments.
- Completed daily tasks every shift such as auditing reservations, counting the cash drawer, and processing all special guest requests ect.
- Taking care of guest situations, without escalating to higher ups, ensuring that the guest was happy and wanted to return.
- Filling in for any shift that needed extra help.
- Became the head of the safety committee.
Guest Services Agent
The Resort at Governor's Crossing
08.2020 - 10.2022
- Checked guests in and out, engaging with them to make them feel welcomed
- Completed daily tasks
- Assisted as needed in the housekeeping and activities department
- Managed guest complaints as they arose
- Volunteered to run night audits while short staffed, being able to quickly learn it with minimal mistakes.
Education
High School Diploma -
Shelbyville Central Highschool
Shelbyville, TN05.2020
Skills
- Strong Leadership Skills
- Communication
- Time Management
- Problem-Solving
- Quick Adaptation to Technology
- Hospitality Excellence
- Reception Expertise
- MS Office (Word, Excel, Outlook, PowerPoint, Access)
- Maestro PMS
- RDP - Resort Management Software
Websites
Timeline
Guest Services Supervisor
Silver Cloud Hotels- Seattle Stadium
07.2023 - Current
Guest Services Agent
Silver Cloud Hotels- Seattle Stadium
11.2022 - 07.2023
Guest Services Agent
The Resort at Governor's Crossing
08.2020 - 10.2022
High School Diploma -
Shelbyville Central Highschool
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