Isabella Iarocci
Santa Barbara,CA
Summary
Enthusiastic, productive, and supportive individual with experience juggling multiple priorities to keep operations running smoothly. Proudly provides an exemplary customer service experience, utilizing clear communication and interpersonal skills. Highly trained in anticipating customer's needs, and resolving issues in a timely manner. Maintains focus and a positive attitude in stressful situations and a high volume climate. Experience in restorative environments, meditation, and sound healing.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Salt Cave Santa Barbara
Santa Barbara, CA
06.2023 - Current
- Managed daily operations to establish efficient and productive systems for all levels of staff
- Coordinated with other departments to create effective marketing for overall business growth
- Developed a clean system for tracking inventory and ordering supplies as needed
- Managed customer service inquiries and complaints in a timely manner
- Maintained up-to-date knowledge of company products and services
- Provided leadership during times of organizational change or crisis situations
- Actively participated in weekly meetings to discuss how to improve each area of the business
Spa and Event Coordinator/Retail Sales Associate
Salt Cave Santa Barbara
Santa Barbara, CA
08.2021 - 05.2023
- Provided exceptional customer service through personal contact with guests
- Scheduled appointments, verified client information, and took payments
- Managed front desk operations including phone calls, emails, and other correspondence
- Coordinated special events such as bridal parties and corporate wellness retreats
- Maintained accurate records of customer visits and transactions utilizing a computerized system
Babysitter/Private Nanny
Private Family Household
Los Angeles, CA
05.2020 - 07.2021
- Maintained a positive attitude while being patient and understanding with the children
- Established trust through consistent communication with both parents and kids
- Encouraged healthy physical activity by taking walks together or playing games outside
Caregiver/Teacher
Golden Bridge Community Choir
Los Angeles, CA
10.2016 - 09.2019
- Incorporated music and art activities to encourage creativity and expression
- Provided exceptional care to groups of up to 15 children between ages 2 and 11
- Unloaded and organized supplies and product inventory to maximize efficiency
Education
Sound Healing Training
Los Angeles, CA11-2023
Psychology
Santa Barbara City College
Santa Barbara, CAHigh School Diploma -
John Marshall High School
Los Angeles, CA06-2020
Skills
- Managing Daily Operations
- Client Appointment Scheduling
- Sales Monitoring
- Product and Service Knowledge
- Front Desk Management
- Event Coordination
- Private Information Protection
- Clear and Open Communication
- Positive and Professional
- Meditation Techniques/Sound Healing
Timeline
Assistant Manager
Salt Cave Santa Barbara
06.2023 - Current
Spa and Event Coordinator/Retail Sales Associate
Salt Cave Santa Barbara
08.2021 - 05.2023
Babysitter/Private Nanny
Private Family Household
05.2020 - 07.2021
Caregiver/Teacher
Golden Bridge Community Choir
10.2016 - 09.2019
Sound Healing Training
Psychology
Santa Barbara City College
High School Diploma -
John Marshall High School
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