Isabella Iorio
San Antonio,FL
Summary
Results-driven correctional officer with expertise in crisis management and effective communication. Experienced in monitoring behavior, enforcing compliance, and utilizing conflict resolution techniques to de-escalate tense situations, ensuring a secure environment for both inmates and staff.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Correctional Officer
Pasco County Board of County Commissioners
Land O' Lakes, Florida
09.2024 - 08.2026
- Monitored inmate behavior to maintain safety and order within correctional facilities.
- Conducted regular inspections of cells and common areas for contraband and security breaches.
- Enforced facility rules and regulations to ensure compliance among inmates and staff.
- Assisted in emergency response procedures during incidents or medical emergencies.
- Documented daily activities and incidents in logbooks for accurate record-keeping.
- Resolved conflicts to de-escalate tense situations between inmates and maintain facility order.
- Supervised inmates during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Identified and assessed potential threats to ensure safety in the facility. and quickly defused conflicts.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
- Guided and counseled inmates to facilitate adjustment to their environment and foster life skills for successful reintegration.
Sales Associate
RS Supply LLC
Port Richey, Florida
01.2023 - 08.2024
- Assisted customers with product selection and inquiries.
- Helped customers find specific products, answered questions, and offered product advice.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Participated in team meetings to discuss sales strategies and promotions.
Sales Associate
Kohl's
New Port Richey, Florida
10.2021 - 12.2022
- Greeted customers and provided exceptional customer service.
- Provided excellent customer service to enhance shopping experience.
- Assisted customers with product selection and inquiries.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed customer transactions efficiently at the checkout.
- Handled customer returns and exchanges professionally.
- Maintained organized and visually appealing merchandise displays.
- Stocked shelves and replenished merchandise.
- Collaborated with team members to ensure smooth store operations.
Education
High School Diploma -
Gulf High School
New Port Richey, FL05-2022
Skills
- Inmate supervision
- Safety and security enforcement
- Compliance enforcement
- Emergency response
- Crisis management
- Conflict resolution
- Behavior monitoring
- Search procedures
- Safety inspections
- Security management
- Accurate documentation
- Report writing
- First aid training
- Self-defense tactics
- Restraint techniques
- Firearms proficiency
- Attention to detail
- PPE use
- Problem solving
- Critical thinking
- Effective communication
Certification
- Correctional Officer Certificate - Florida State Certified
Timeline
Correctional Officer
Pasco County Board of County Commissioners
09.2024 - 08.2026
Sales Associate
RS Supply LLC
01.2023 - 08.2024
Sales Associate
Kohl's
10.2021 - 12.2022
High School Diploma -
Gulf High School