ISABELLA JOSEPH
Customer Relations Expert
North Las Vegas,NV
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Senior Wellness Coordinator
The Joint Chiropractic
Las Vegas, NV
12.2020 - 10.2024
- Efficiently scheduled a high volume of new patient appointments, screening new patients and providing exceptional service to ensure an amazing experience cultivating monthly memberships
- Screened hundreds of incoming and outgoing calls daily
- Top performer in Sales, always meeting or exceeding company goals
- Managed accounts receivable and collection accounts for multiple clinics
- Performed daily membership and accounting audits, maintaining accurate records for multiple clinics
Reservations Agent
Pechanga Resort Casino
Temecula, CA
02.2020 - 11.2020
- Offered outstanding and efficient customer service to guests in a call center setting
- Booked hotel and restaurant reservations
- Sold and upsold various packages for golf games, spa experiences, adventures and tours
Concierge
Wynn Las Vegas
Las Vegas, NV
01.2019 - 01.2020
- Provided exceptional customer service to guests and visitors, successfully meeting needs, providing accurate information, and personalized suggestions
Office Manager/Account Manager/Canvasser/Outside Sales
Northwest Roofing
Denver, CO
10.2015 - 12.2018
- Responsible for all aspects of office management and administration
- Managed hundreds of customer accounts ensuring required documents, permits, production, payment, and collection processes were completed accurately using Salesforce, QuickBooks and City resources
- Exceeded expectations in door-to-door and cold call sales, seasonal top canvasser
- Reconciled hundreds of extremely delinquent files collecting approximately 1.2 million for the company
- Assisted in new business and hiring staff
- Officer manager in several states, Colorado, New Mexico and Kansas
Customer Account Representative
Gordon Laboratories
Carson, CA
06.2013 - 09.2015
- Managed large demanding customer accounts, providing outstanding customer service and production
- Processed purchase orders; verified pricing, formulas, and lead times on chemicals and components
- Maintained open-order reports; provided accurate updates, resolved issues, exceeded expectations
- Created a training manual for newly hired employees
Education
Certification - Business
Long Beach City College
Long Beach, CA 09.1985 - 06.1987
High School Diploma -
David Starr Jordan High School
Long Beach, CA 09.1981 - 06.1984
Skills
- Budget administration
- Medical records management
- Guest reservation management
- Sales
- Travel bookings
- Front desk support
- Entertainment assistance
- Office administration and management
- Financial accounting
- Account reconciliation
- Inventory control and supply management
- Organizational skills
- Employee training
Timeline
Senior Wellness Coordinator
The Joint Chiropractic
12.2020 - 10.2024
Reservations Agent
Pechanga Resort Casino
02.2020 - 11.2020
Concierge
Wynn Las Vegas
01.2019 - 01.2020
Office Manager/Account Manager/Canvasser/Outside Sales
Northwest Roofing
10.2015 - 12.2018
Customer Account Representative
Gordon Laboratories
06.2013 - 09.2015
Certification - Business
Long Beach City College
09.1985 - 06.1987
High School Diploma -
David Starr Jordan High School
09.1981 - 06.1984
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