Isabella Koch
Vacaville,California
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering strong multi-tasking skills and the capacity to handle a fast paced environment. Proven ability to lead teams and train new employees while maintaining a clean and efficient workspace, while also being able to receive orders and criticism well. Recognized for attention to detail and problem-solving abilities, ensuring a positive experience for all customers and fellow coworkers.
Overview
6
6
years of professional experience
Work History
Barista
Dutch Bros
07.2021 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Cashier
Burger King
03.2019 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Associate of Arts - Communications
Napa Valley College
Napa, CA05-2026
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Opening and closing duties
- Exceptional customer service
- Team leadership
- Order taking
- Beverage preparation
- Menu memorization
- Professional demeanor
Timeline
Barista
Dutch Bros
07.2021 - Current
Cashier
Burger King
03.2019 - 06.2021
Associate of Arts - Communications
Napa Valley College
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