ISABELLA LEAL
Austin
Summary
Results-driven individual with a solid background in personal shopping, adept at meeting customer expectations and ensuring timely grocery delivery. Experienced as a cross-functional representative, providing support across various store departments. Currently focused on customer service in the healthy living area, specializing in natural vitamins and supplements. Effective communicator with a proven ability to collaborate with team members and vendors for optimal order fulfillment.
Overview
6
6
years of professional experience
Work History
Costumer Specialist
Central Market Grocery Store
09.2025 - Current
- Prioritized client satisfaction to elevate customer service quality.
- Guided customers in selecting suitable vitamins and supplements based on individual needs.
- Analyzed critical issues and communicated departmental requirements effectively.
Front Desk Assistant
Austin Kickboxing Academy - Akatx
06.2019 - 08.2019
- Conducted daily facility checklists, ensuring cleanliness of floors and mirrored walls while collecting trash.
- Maintained a professional front desk area, creating a welcoming atmosphere for guests.
- Greeted guests upon arrival, facilitating a smooth check-in process through engaging conversations.
Customer Service Representative
HEB Grocery Store
10.2022 - 2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Bastrop High School
Bastrop, TX05.2021
Skills
- Customer service excellence
- Active listening
- Critical thinking
- Problem resolution
- Relationship management
- Team development
References
Available upon request
Timeline
Costumer Specialist
Central Market Grocery Store
09.2025 - Current
Customer Service Representative
HEB Grocery Store
10.2022 - 2025
Front Desk Assistant
Austin Kickboxing Academy - Akatx
06.2019 - 08.2019
High School Diploma -
Bastrop High School
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