Isabella Leal
Sarasota,USA
Summary
Hello! Thank you so much for taking the time to review this résumé. I can tell you that I am a professional hospitality worker, ready to excel in fast-paced environment. I have a proven track record in ensuring exceptional customer service and satisfaction. I am capable of strong focus on teamwork and adaptability, consistently meeting changing needs. I’m skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. I’m reliable and results-driven, with positive attitude and excellent communication skills.
Overview
9
9
years of professional experience
Work History
Server
Sarasota Bay Club
Sarasota, Florida
07.2025 - 08.2025
- Provided exceptional service to guests, fostering a welcoming atmosphere and enhancing overall dining experiences.
- Streamlined order processing, reducing wait times and improving customer satisfaction ratings significantly.
- Coordinated with kitchen staff to ensure timely meal delivery, contributing to seamless operations and positive guest feedback.
- Maintained accurate inventory of supplies, enabling effective stock management and minimizing waste.
- Analyzed customer preferences to suggest menu enhancements, resulting in noticeable increases in repeat patronage.
- Delivered attentive service to guests, cultivating a hospitable environment that elevated dining experiences and strengthened customer loyalty.
Front desk receptionist
Jesse's Garage European Auto Repair
Sarasota, Florida
03.2025 - 07.2025
- Managed front desk operations, ensuring seamless appointment scheduling and enhancing customer satisfaction through proactive communication.
- Streamlined check-in processes, reducing wait times and leading to noticeable gains in customer retention and service efficiency.
- Maintained accurate records of customer interactions and repairs, contributing to organized workflows and improved service delivery.
- Coordinated with technicians and management to prioritize tasks, fostering teamwork and ensuring timely service completion.
- Provided exemplary customer service, addressing inquiries and concerns with a friendly approach, enhancing the overall client experience.
- Facilitated smooth communication between customers and technicians, ensuring clear understanding of service needs and improving client trust.
Server/hostess
Samurai Japanese Fusion
Sarasota, Florida
06.2024 - 02.2025
- Provided attentive service to guests, enhancing their dining experience and fostering a welcoming atmosphere.
- Managed reservations and seating arrangements, optimizing table turnover and contributing to increased daily revenue.
- Worked closely with kitchen staff to ensure timely food delivery, significantly improving customer satisfaction ratings.
- Maintained accurate order records and processed payments efficiently, minimizing errors and streamlining operations.
- Promoted daily specials and upsold menu items, resulting in noticeable gains in overall sales and customer engagement.
- Delivered exceptional service to guests, creating memorable dining experiences that fostered repeat visits and positive reviews.
Retail sales associate
Florés Béllas
Morelos, Mexico
01.2017 - 03.2021
- Delivered exceptional customer service, fostering loyalty and driving repeat business through personalized shopping experiences.
- Worked closely with team members to achieve sales targets, enhancing store performance and creating a supportive work environment.
- Monitored inventory levels and analyzed sales trends, leading to optimized stock management and reduced overstock situations.
- Implemented visual merchandising strategies, significantly improving product visibility and boosting customer engagement.
- Maintained accurate sales records and executed daily cash reconciliations to ensure financial integrity and compliance.
- Enhanced customer experiences by providing tailored product recommendations, resulting in noticeable increases in customer satisfaction and repeat visits.
Front Desk Receptionist Intern
Fiesta Inn Cuernavaca
Cuernavaca, Mor., Mexico
06.2018 - 04.2020
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Assisted guests with inquiries, providing information about hotel services and local attractions.
- Handled phone inquiries, directing calls to appropriate departments for prompt service.
- Maintained organized filing systems for guest records and correspondence, improving accessibility.
- Collaborated with housekeeping to ensure room readiness, contributing to guest satisfaction levels.
- Conducted daily inventory checks of supplies, ensuring availability for guest services and operations.
- Prepared meeting rooms for presentations, organizing necessary equipment, seating arrangements, catering services as needed.
- Maintained inventory levels, ordering office supplies when necessary to prevent shortages or delays in operations.
Education
AMT (American Medical Technologist) - Phlebotomy
Suncoast Technical College
Sarasota, FLGED - undefined
Suncoast Technical College
Sarasota, Florida10.2024
Skills
- Visual Merchandising
- Upselling Techniques
- Customer Retention
- Problem Solving
- Customer Service
- Guest Relations
- Creative Problem Solving
- Leadership Skills
- Cash Handling
- Team Collaboration
- Conflict Resolution
- Customer Engagement
- Time Efficiency
- Table Management
- Negotiation Skills
- Analytical Thinking
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safe food handling
- Food running
- Service prioritization
- Team collaboration
- Sales expertise
- Sales techniques
- Supply restocking
- Quality control
- Performance improvement
- Suggestive selling
- Guest relations management
- Point of sale operation
- Relationship management
- Inventory management
- Task prioritization
LANGUAGES
English
Spanish
HOBBIES
Outside of work, I enjoy creative pursuits that allow me to explore imagination and detail. I spend much of my free time writing and developing stories, crafting characters and worlds that challenge perspective. Painting offers me a different creative outlet—one that blends patience, focus, and an appreciation for color and form. These passions keep my mind engaged, my problem-solving skills sharp, and my ability to think creatively constantly evolving., Outside of work, I enjoy creative pursuits that allow me to explore imagination and detail. I spend much of my free time writing and developing stories, crafting characters and worlds that challenge perspective. Painting offers me a different creative outlet—one that blends patience, focus, and an appreciation for color and form. These passions keep my mind engaged, my problem-solving skills sharp, and my ability to think creatively constantly evolving.
References
Employer references
• Sonia Medrano
Email - soniasiguenza1371@gmail.com
Phone number - (480) 228-8054
• Manuel Siguenza
Email - N/A
Phone number - (623) 628-0821
Timeline
Server
Sarasota Bay Club
07.2025 - 08.2025
Front desk receptionist
Jesse's Garage European Auto Repair
03.2025 - 07.2025
Server/hostess
Samurai Japanese Fusion
06.2024 - 02.2025
Front Desk Receptionist Intern
Fiesta Inn Cuernavaca
06.2018 - 04.2020
Retail sales associate
Florés Béllas
01.2017 - 03.2021
GED - undefined
Suncoast Technical College
AMT (American Medical Technologist) - Phlebotomy
Suncoast Technical College