Isabella Lobo

• Maintained and updated Excel spreadsheets containing operational, audit, and business data

• Reviewed claims, audit records, and supporting documentation to verify accuracy and identify discrepancies

• Performed data validation and quality assurance checks to maintain accurate business records

• Organized and managed data across multiple tracking systems, ensuring consistency and data integrity

• Assisted with employee training on workflows, operational procedures, and system processes

• Supported daily business operations through data entry, record management, and documentation review

• Managed appointment scheduling, customer records, and daily operations using Vagaro software

• Maintained and updated digital client information, ensuring data accuracy and record consistency

• Processed payments, appointment modifications, and customer transactions through business management software

• Resolved scheduling conflicts and corrected record discrepancies to support efficient operations

• Independently coordinated front desk activities, customer communications, and administrative workflows