Kinjal Patel
Summary
Result-driven professional with around 5 years of experience in development as well as application support. Analysis, design, implementation and testing of software applications using Java. Experience performing in-depth product troubleshooting and remediation. Demonstrated ability to bridge the gap between development and support teams, enhancing application performance and reliability. Goal oriented with excellent analytical, problem solving, conflict resolution, critical thinking, reporting, communication and interpretation skills. Staying updated on emerging technologies and best practices, seeking opportunities for professional development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sr Analyst III Software Engineer
DXC Technology
09.2022 - Current
- Working on Insurance domain applications, used by the representatives of the company to issue life and annuity policies
- Assisting with the troubleshooting and issue resolution related to current application, actively participating in the outage calls and interact with the business to resolve the complex issue through problem-solving, collaboration, and analysis
- Leading an incident response team that successfully resolved a major outage, minimizing downtime and business impact
- Prioritizing customer satisfaction by analyzing system logs during troubleshooting, ensuring actionable errors were clearly identified for swift resolution, enhancing the overall end-user experience
- Reduced incident resolution time by 20% through the development of automated scripts and enhanced monitoring processes
- Creating and optimizing SQL queries for data extraction, performance analysis, and incident resolution
- Leveraged SoapUI to reproduce issues reported by users, analyze service responses, and identify root causes
- Network monitoring and reporting using Dynatrace and participating in outage calls
- Providing application release and development support, created uses cases and test cases scenarios for post-production testing of new development enhancement
- Automated routine support tasks, leading to a reduction in manual effort and an increase in support efficiency
- Collaborating with cross-functional teams to identify key business challenges and implement data-driven solutions.
Software Developer
Uro Websoft Solution
06.2018 - 11.2020
- Assisted and worked in all the phases of the software development life cycle (SDLC) in the development of software solutions by writing, testing, and debugging code
- Enhanced the application with additional adhering to code standards and driving through agile methodology
- Automated the Integration testing of the API's by writing Groovy scripts which automatically run during the pipeline
- Performed multiple migrations of RESTful services to newer frameworks as part of a multi-developer team
- Participated in troubleshooting and resolving technical issues
- Deployed the application to production and monitored the logs for errors
- Used Ajax to use the Restful web services in the application which supported different formats such text, JSON, and XML
- Involved in deployment of the application using Web Sphere that makes to change the requirements
- Application monitoring using Kibana Elastic Search tool
- End-to-End application handling from feature development till Production roll out
- Involved in designing and creating the Database Tables using PostgreSQL Database
- Provided training and support to team members on analytic tools and methodologies
- Deploying the development features to production and monitoring the traffic through elastic search tool and dashboards.
Education
Master in Computer Science -
Cleveland State University
Cleveland, OH12.2022
Bachelor in Information Technology -
Gujarat Technological University
India05.2018
Skills
- Problem solving
- Customer focus
- Team Leadership
- Languages: Java, SQL, Python
- Frameworks: Spring, Springboot, JSF
- J2EE Technologies: Servlets, JSP, JSTL, JavaBeans
- Web Technologies: HTML, CSS, JavaScript, Json
- Cloud Technologies: Azure, AWS
- Databases: MySQL, PostgreSQL
- Build /Other tools: UML, MS Visio, JIRA
Certification
Python Programming Language
Timeline
Sr Analyst III Software Engineer
DXC Technology
09.2022 - Current
Software Developer
Uro Websoft Solution
06.2018 - 11.2020
Master in Computer Science -
Cleveland State University
Bachelor in Information Technology -
Gujarat Technological University
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