Isabella Loor
Miramar ,FL
Summary
Organized and efficient data entry clerk and sales with five years of experience in data organization, proofreading and word processing. Team player works to support group efforts to meet critical deadlines. Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction.
Overview
7
7
years of professional experience
Work History
Concierge
Signature Flight Support
03.2021 - Current
- Engaged with customers to effectively build
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Increased customer satisfaction by resolving issues.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Scheduled deliveries of flowers, gifts and other products and made reservations for spa services and dining.
Data Entry Clerk/Sales Associate
Reinka Delivery Inc.
01.2018 - 12.2020
- Compiled data and reviewed information for accuracy prior to input
- Completed orders and organized product deliveries to meet customer timetables
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Solved customer challenges by offering relevant products and services
Education
Data Analysis
Broward College
Fort Lauderdale, FLSkills
- Office administration
- Advanced Excel spreadsheet functions
- Relationship building
- Problem-solving skills
- Exceptional customer service
- Upselling
- Sales expertise
- Professional demeanor
- Promoting sales for fuel for private airline
Timeline
Concierge
Signature Flight Support
03.2021 - Current
Data Entry Clerk/Sales Associate
Reinka Delivery Inc.
01.2018 - 12.2020
Data Analysis
Broward College