Isabella Lopez
The Human Connection
Sacramento,CA
4
years of professional experience
Results-driven customer service leader with expertise in resolving issues and managing high-pressure situations. Strong communicator skilled in building relationships and collaborating with teams to achieve favorable outcomes. Committed to delivering quality service and identifying solutions that align with customer and organizational needs.
Work History
Manager
2 Years 8 Months- Troubleshot and assisted team members with different apps used to engage with the public.
- Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
- Coordinated with external partners to optimize resource allocation and logistics.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Verified all incoming signatures as well as reviewed documents/contracts from clients.
- Assisted with marketing and acted as an outreach coordinator for special events.
- Completed data audits on a daily basis and in a timely manner.
Call Center Representative
1 Year 2 Months- Managed inbound calls to provide accurate information and support to patients and healthcare providers.
- Utilized electronic health record systems to document patient interactions and ensure data integrity.
- Conducted regular audits of documentation practices to uphold compliance standards within the call center operations.
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
- Prioritized urgent matters while multitasking, ensuring that critical issues were addressed promptly and accurately.
- Upheld strict confidentiality standards regarding sensitive patient information in accordance with HIPAA regulations.
- Thoroughly trained in Epic software.
Education
Associate of Applied Business - Business
Skills
Documentation and reporting
Customer service
Complex Problem-solving
Task delegation
Time management
Schedule preparation
Data documentation
Multitasking
Verbal and written communication
Dependable and responsible
Timeline
Manager
The Human Connection
05.2023 - 01.2026Read More
Call Center Representative
USBC Global
03.2022 - 05.2023Read More
Cosumnes River College
Associate of Applied Business from Business
Read More