Isabella Madrigal
Marysville,WA
Summary
Results-driven Customer Service Manager adept at maintaining high productivity and efficiency in task completion. Specialize in conflict resolution, team leadership, and customer satisfaction strategies. Excel in communication, problem-solving, and adaptability to meet and exceed customer service goals.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
The Shield Co
Burlington, WA
04.2021 - Current
- Oversaw daily operations, ensuring compliance with all service standards.
- Managed technician scheduling and optimized workflow to improve CSR team efficiency.
- Monitored staff performance to guarantee adherence to customer service standards.
- Delivered continuous training to CSRs, enhancing performance and customer relations skills.
- Assisted staff in resolving complex customer issues, providing targeted solutions.
- Cultivated a supportive work environment by promoting teamwork and open communication., enhancing team morale and collaboration.
- Ensured customer satisfaction by offering quick and friendly assistance for inquiries and complaints for routine inquiries and service complaints.
Paraeducator, Special Education
Vista Hill - Stein Education Center
San Diego, California
10.2020 - 03.2021
- Facilitated group activities designed to promote communication, problem solving, self-advocacy and independent living skills among special needs students.
- Supported teachers in implementing individualized education plans for diverse learners.
- Assisted students with disabilities in daily activities and classroom tasks.
- Monitored student behavior and provided guidance to promote engagement.
- Collaborated with staff to create a positive and inclusive learning environment.
- Participated in training sessions to enhance skills in special education practices.
- Documented student progress and maintained accurate records for assessments.
Education
Southwestern College
Chula Vista, CA06-2014
Skills
- Customer service operations
- Workflow optimization
- Compliance oversight
- Performance evaluation
- Performance monitoring
- Quality assurance
- Staff training
- Staff scheduling
- Scheduling optimization
- Relationship management
- Customer experience
Timeline
Customer Service Manager
The Shield Co
04.2021 - Current
Paraeducator, Special Education
Vista Hill - Stein Education Center
10.2020 - 03.2021
Southwestern College