Isabella Maldonado
Alamo
Summary
Dynamic professional with a proven track record at past and current jobs/school, excelling in customer service, team management, and organization. Skilled in office administration and Microsoft software, I effectively coordinated events at the Counseling Center of South Texas while fostering positive client relationships, as client’s experiences are top priority. Recognized for innovative problem-solving and maintaining high standards for my own effort.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front of House Employee/Training Manager
Small Cakes Bakery
05.2024 - 08.2025
- Provided exceptional customer service in fast-paced environment.
- Assisted in preparing, producing, and displaying baked goods and ice cream.
- Maintained cleanliness and organization of front-of-house area to ensure compliance with health standards.
- Processed customer transactions efficiently using point-of-sale system.
- Supervised and managed a team of five employees within a year.
Secretary/Receptionist
Counseling Center of South Texas
06.2025 - Current
- Managed scheduling and appointment coordination for counseling sessions. Coordinated logistics for events, workshops, and seminars held at the center.
- Maintain accurate client records and documentation in electronic health record system. Processed confidential paperwork while ensuring compliance with privacy regulations.
- Assist by providing information about services and programs offered. Facilitate communication between clients and counselors to maintain professional relationships.
- Contribute to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Education
Associate of Arts - Interdisciplinary Studies
South Texas College
McAllen, TX05.2024
Associate of Science - Social Work
The University of Texas Rio Grande Valley
Edinburg, TXSkills
- Excellent customer service
- Takes innovative
- Organizational skills
- Sales support
- Complex Problem-solving
- Supply restocking
- Office administration experience
- Microsoft Software expertise
Certification
CPR Training Certification
Mental Health First Aid Certification
Timeline
Secretary/Receptionist
Counseling Center of South Texas
06.2025 - Current
Front of House Employee/Training Manager
Small Cakes Bakery
05.2024 - 08.2025
Associate of Arts - Interdisciplinary Studies
South Texas College
Associate of Science - Social Work
The University of Texas Rio Grande Valley