Isabella Martello
Customer Service Experience
Manteca,CA
Summary
Eager to start my career, I am a responsible and hardworking recent high school graduate with experience interning as a Guest Service Associate. My time at European Wax Center developed my abilities in providing the best customer service. I am excited to contribute my talents and eagerness to learn to a new team, where I can grow and gain more experience.
Overview
1
1
year of professional experience
Work History
Guest Service Associate - Internship
European Wax Center
Stockton, CA
01.2024 - Current
- Provided the best customer service by greeting guests as soon as they entered, offering every guest water, and the restroom while they waited in the lobby.
- Successfully built relationships with guests by starting friendly conversations.
- Checked guests in for their appointments in a timely manner to ensure we didn't run behind.
- Checked out guests and asked how their service went to ensure they had the best experience.
- Mentioned promotions and discounts to guests to help boost the center's sales.
- Pre-booked guests' appointments for the following month to build our books for the next month.
- Recommended products based on guests' needs.
- Training in stocking products and counting inventory for management.
- Training in updating the team's metrics in Excel for management.
- Daily cleaning, such as wiping down the product wall, front desk, and hourly bathroom wipe down.
Education
High School Diploma -
CRA Manteca
Manteca, CA01-2025
Skills
- Dependable, hardworking, and a team player
- Strong work focus
- Detail-oriented
- Customer service experience
- Product and promotion sales
- Inventory experience
Accomplishments
- Best In Class Award - Given to the intern who consistently demonstrated excellent performance, effort, and commitment - March 2024
- Exceeding Expectations Award - Acknowledges interns who went above and beyond their responsibilities and expectations - July 2024
- Student of the Month - Awarded for being respectful, respectable and present - January 2025
- Student of the Month - Awarded for success in exemplifying expectations - February 2025
Languages
English
Professional
References
References available upon request.
Timeline
Guest Service Associate - Internship
European Wax Center
01.2024 - Current
High School Diploma -
CRA Manteca
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