Summary
Overview
Work History
Education
Skills
Timeline
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Isabella Martin

Brighton,MA

Summary

Focused individual dedicated to developing new skills through learning opportunities. Strives for growth and offers phenomenal ambition to see projects through to completion and ultimate success.

Overview

11
11
years of professional experience

Work History

Data Manager (Process and Training Team)

Premier Research
  • Resolve Clinical Data Management and database issues
  • Ownership of issues and sees problems through to resolution
  • Research, troubleshoot, and resolve issues associated with clinical trial reporting
  • Log and track request for metrics
  • Scheduling meetings with colleagues all over the world.
  • Takes ownership of issues and sees problems through to resolution
  • Maintaining the Just in Time Training site and making updates as needed.

Restaurant Server

Joes American Bar and Grill
12.2017 - Current
  • Calculated charges, issued bills and collected payments
  • Adhered to quality expectations and standards
  • Supported other areas of the restaurant in set up, cleanup, prep work and equipment maintenance
  • Monitored the freshness and condition of prepared foods
  • Checked on guests to ensure satisfaction with each food course and beverages
  • Complied with all health department regulations and rectified issues immediately
  • Gave every customer immediate and undivided attention
  • Served guests promptly to ensure food remained at proper temperatures checked on all tables at appropriate intervals to refill drinks and respond to requests
  • Delivered exceptional, friendly, and fast service


Clinical Systems Analysis

Premier Research
05.2019 - 12.2021
  • Provides support to users with relation to Clinical Data Management Systems (CDMS) and related applications
  • Contributes toward resolving CDMS or database-related issues, where possible, and escalates support requests to senior analyst or management, as appropriate
  • Resolve Clinical Data Management and database issues
  • Ownership of issues and sees problems through to resolution
  • Research, troubleshoot, and resolve issues associated with clinical trial reporting
  • Log and track request for metrics
  • Create user accounts for clinical systems
  • Customer services-oriented Flexibility
  • Routes support requests to other associates in accordance with working guidelines and procedures

Restaurant Hostess

Joe's American Bar & Grill
09.2016 - 11.2017
  • Maximized table turns and rotated seating for optimal guest satisfaction
  • Anticipated and addressed guests' service needs
  • Greeted guests in a pleasant and courteous manner
  • Delivered exceptional, friendly and fast service
  • Greeted all customers
  • Cleaned and organized host stand and buffet area
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
  • Performed additional tasks to keep the dining room running smoothly
  • Guided guests through the dining rooms and provided needed assistance
  • Emphasized fast, friendly customer service.

Sales Associate

Pacsun
01.2015 - 12.2016
  • Developed and implemented sales strategy in collaboration with sales team
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention
  • Trained all new sales employees on effective techniques
  • Worked flexible schedule to accommodate changing customer levels
  • Completed skilled visual merchandising of new and restocked products to maximize brand appeal and sales
  • Computed sales prices, totaled purchases and processed payments
  • Assisted customers with product selection, sales, and returns
  • Created attractive displays for merchandise to enhance sales
  • Recommended merchandise based on customer needs
  • Addressed customer inquiries and concerns to facilitate decision-making and minimize anxiety or hesitation
  • Listened to customer needs and preferences to provide accurate advice.

Restaurant Hostess

Aroogas
06.2016 - 09.2016
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.

Sales Associate

Bob's Stores
01.2013 - 12.2015
  • Administered all point-of-sale opening and closing procedures
  • Assisted customers with selection of products and services
  • Met incoming customers and provided immediate assistance
  • Organized merchandise for sales floor restocking and customer shipments
  • Assisted customers with product selection, sales, and returns
  • Built and maintained effective relationships with peers and upper management
  • Guided customers in choosing items which reflected personal style and shape
  • Retrieved alternate items and sizes for customer
  • Operated a cash register to process cash, check and credit card transactions
  • Created attractive displays for merchandise to enhance sales.

Education

Bachelor of Science - Developmental Psychology

Boston University
Boston, MA
01.2020

Skills

  • Works well under pressure
  • Good Verbal communication
  • Safety standards training
  • Strong communication skills
  • Time management
  • The ability to use various software and hardware tools for different tasks and purposes
  • Multitasking and prioritization
  • The ability to analyze and evaluate information and situations and find solutions to challenges and issues

Timeline

Clinical Systems Analysis

Premier Research
05.2019 - 12.2021

Restaurant Server

Joes American Bar and Grill
12.2017 - Current

Restaurant Hostess

Joe's American Bar & Grill
09.2016 - 11.2017

Restaurant Hostess

Aroogas
06.2016 - 09.2016

Sales Associate

Pacsun
01.2015 - 12.2016

Sales Associate

Bob's Stores
01.2013 - 12.2015

Data Manager (Process and Training Team)

Premier Research

Bachelor of Science - Developmental Psychology

Boston University

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Isabella Martin