Isabella Mastrolia
Summary
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender/ Cocktailer
6th Street Sports Bar
05.2024 - Current
- Handcraft personal gourmet cocktails
- Memorize and upsell delicious daily special
- Take daily inventory to ensure a smooth well stocked shift
- Take part in daily side work to maintain a safe and clean environment
- Built connections with guest to elevated their dining experience
Bartender and Server
Elmer's
09.2021 - 05.2024
- Properly train new hires about the Elmer's standards and our core values
- Creating delicious monthly drink specials
- Accurately placing and serving food and drink orders
- Cleaning all work areas, equipment, utensils and silverware to ensure a clean work space
- Assist host and hostess by taking to-go orders, answering phones and by greeting and seating guest
Server
Coburg Crossing Cafe
08.2019 - 10.2021
- Cheerfully greet all guests
- Guide guests through our menu options
- Accurately place and pack guest orders in a timely manner
Host Trainer
WoodRanch BBQ and Grill
05.2018 - 06.2019
- Trained new host team members the history, and procedures
- Strategically promoted drink and food specials
- Seat guest cheerfully and promptly
- Utilized the 'L.A.F.F' method when defusing a situation with a guest
Store Clerk
Martinos Bakery
12.2016 - 05.2018
- Handle opening or closing procedures with perfection
- Listened carefully to customers decoration instructions and apply every last detail to their order
- Utilize Microsoft Word and Microsoft Excel daily
Education
High School -
John Burroughs High School
Burbank, CA01.2018
Skills
- Highly reliable
- Outgoing personality
- Time Management
- Problem Solver
- Leadership
- Strong multitasking
Certification
- OLCC permit
- OR Lottery Trained
- Food Handlers permit
Timeline
Bartender/ Cocktailer
6th Street Sports Bar
05.2024 - Current
Bartender and Server
Elmer's
09.2021 - 05.2024
Server
Coburg Crossing Cafe
08.2019 - 10.2021
Host Trainer
WoodRanch BBQ and Grill
05.2018 - 06.2019
Store Clerk
Martinos Bakery
12.2016 - 05.2018
- OLCC permit
- OR Lottery Trained
- Food Handlers permit
High School -
John Burroughs High School
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