Isabella Mercado
Columbus,IN
Summary
Detail-oriented professional with experience in high-paced environments. Skilled in providing exceptional customer service and managing cash transactions. Committed to fostering a positive team atmosphere and resolving customer issues effectively.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
Columbus, IN
08.2024 - Current
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Maintained cleanliness and organization of workstations and equipment throughout shifts.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Operated espresso machines and other equipment with precision to ensure product consistency.
- Managed cash register transactions accurately, ensuring balanced cash drawers at shift end.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Sales Associate
Adidas
Edinburgh, IN
08.2023 - 09.2024
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained product knowledge to effectively address customer inquiries and concerns.
- Processed transactions accurately and efficiently at point-of-sale systems.
- Collaborated with team members to achieve sales goals and improve store performance.
- Organized merchandise displays according to brand standards, driving visual appeal.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
High School Diploma -
Columbus North High School
Columbus, INSkills
- Time management
- Attention to detail
- Opening and closing duties
- Cash handling
- Active listener
- Cleanliness
- Adaptive and creative
- Safe food handling
- Professional demeanor
- Inventory management
- Customer service
- Teamwork and collaboration
- Multi-tasking strength
- Goal oriented
- Verbal/written communication
Timeline
Barista
Starbucks
08.2024 - Current
Sales Associate
Adidas
08.2023 - 09.2024
High School Diploma -
Columbus North High School