Isabella Mercer

• Responsible for providing daily management and administrative support for my communities.
• Coordinate with all departments to ensure smooth operation of the community and its amenities.
• Learning software programs such as Sharepoint, Caliber, and LetterStream.
• Developed thorough documentation of community management processes, ensuring consistency across team members.
• Overseeing move-in and move-out of tenants.
• Managed and moderated online forums to maintain a positive environment for members.
• Streamlined communication channels with community members, resulting in faster response times to inquiries.
• Increased member retention by promptly addressing concerns and providing exceptional customer service.

• Managed administrative tasks including scheduling, correspondence, and office organization.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Utilized Microsoft Word, Podium, and Multi Touch to streamline operations.
• Maintained product inventory systems and optimized warehousing operations.
• Assisted coworkers and staff members with special tasks on daily basis.
• Coordinated in-store promotions, such as product demonstrations, and special discounts to engage current and new customers.

• Gained experience in B2B and B2C sales, increasing client engagement and sales revenue.
• Organized trade shows, conferences, and networking events to increase brand exposure and generate leads.
• Contributed to a 20% increase in sales revenue
• Collaborated with marketing team to develop targeted promotional materials and campaigns.

Event Coordination:

• Organized and promoted fundraising events.
• Direct outreach to boost participation.

• Optimized store layout to drive customer interest and increase sales.
• Developed strategic marketing content for digital and physical platforms.
• Maintained and nurtured client relationships, ensuring timely order fulfillment.
• Partnered with local businesses to reach new customers through collaborations.

Social Media and Brand Visibility:

• Developed and executed a content calender for social media platforms - including Instagram and Facebook, to ensure consistent and engaging posts.
• Created a variety of content types daily, including professional images, promotional videos, and engaging captions tailored to each promotion.