Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nico Ariowinoto

Los Angeles,United States

Summary

As an experienced community manager in the games industry, My work experience has a proven track record of building and engaging vibrant communities of players. With a deep understanding of player behavior and motivations, Through this I have successfully crafted communication strategies that foster positive relationships between players and the development team. I excel at driving player engagement through social media, forums, and in-game events, while also providing valuable feedback to inform game development decisions. Additionally, I possess excellent communication skills and a passion for gaming, allowing me to effectively collaborate with cross- functional teams and represent the brand to external stakeholders.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Associate Community Manager

Nexon America
05.2021 - 10.2023
  • Led a team of community specialists to foster a thriving gaming community, resulting in increased player engagement, satisfaction, and revenue growth.
  • Managed day-to-day operations of the community team, including content creation, moderation, and social media management.
  • Collaborated closely with cross-functional teams, including product development, customer support, and marketing, to ensure consistent messaging and brand alignment.
  • Implemented successful initiatives such as livestreams, player meetups, cross-promotional campaigns and events to drive engagement and retention.
  • Analyzed and reported on community metrics to identify opportunities for improvement and growth, resulting in data-driven initiatives to optimize engagement, satisfaction, and revenue generation.
  • Developed and executed community programs, event plans, and marketing strategies that strengthened brand loyalty and drove revenue growth.
  • Provided exceptional customer service through various channels, including social media, email, and forums, to resolve player inquiries and issues in a timely and professional manner.
  • Stayed up-to-date on industry trends, community best practices, and player feedback to inform strategy and improve community initiatives.
  • Worked closely with the corresponding producers to provide accurate information on the community needs and feedback from the project.

Associate Community Manager

Aeria Games GmbH
01.2017 - 01.2019
  • Planned and executed promotional activities and events to drive community engagement and increase occupancy numbers.
  • Tasked with creating systems for the game and making high impact decisions on a weekly basis.
  • Provided descriptive reports on community feedback, issues, and other concerns from members in the community.
  • Moderated the online forums, discord server, and in-game chats on a daily basis.
  • Consistently created online content for social media platforms and branding to appeal to current and new players.
  • Kept a positive relationship between the community and developers.

Education

No Degree - Science Web Gaming and Animation, Computer and InformationSciences

Southwestern Community College
San Diego

No Degree - Game Design And Programming

Colemany University
San Diego

Skills

  • Community Engagement
  • Passion for Gaming
  • Strong Communication Skills
  • Moderation and Conflict Resolution
  • Content Creation
  • Customer Service Skills
  • Event Planning and Management
  • Knowledge of Gaming Platforms
  • Community Building
  • Social Media Management
  • Collaboration and Teamwork
  • Crisis Management

Certification

Autodesk Certified User

Timeline

Associate Community Manager

Nexon America
05.2021 - 10.2023

Associate Community Manager

Aeria Games GmbH
01.2017 - 01.2019

No Degree - Science Web Gaming and Animation, Computer and InformationSciences

Southwestern Community College

No Degree - Game Design And Programming

Colemany University

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Nico Ariowinoto