Isabella Mersino
East Lansing
Summary
Passionate graduate with a degree in Psychology and Communication, complemented by a minor in Women's and Gender Studies. Proficient in socializing and collaborating with diverse individuals across casual and professional environments. Demonstrated expertise in Applied Behavior Analysis and mentoring local youth within the juvenile court system. Excited to leverage a strong work ethic and well-rounded people skills to make a meaningful impact in the field of social work.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Behavior Technician
Total Spectrum ABA
02.2024 - Current
- Provide one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs
- Implement crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations
- Enhance client progress by implementing individualized behavior intervention plans
- Promote positive behaviors by reinforcing desired actions and effectively addressing challenging issues
Babysitter/Family Assistant
Grand Rapids and Lansing Area Families
09.2016 - Current
- Work frequently as a babysitter for multiple different families in my community
- Care for children by preparing meals and providing snacks
- Follow specific guidelines from parents regarding children's routines and preferences
- Organize and clean home after activities by picking up toys and straightening up rooms throughout the house
- Assist with meal preparation, housekeeping and laundry to support family with chores
- Develop strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements
Server/Waiter
Olive Garden
09.2022 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions
Server/Waiter
Uccello's Ristorante
06.2020 - 01.2023
- Began as a hostess and takeout personnel and worked my way up quickly to server, and team lead not long after
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances
- Cultivated warm relationships with regular customers
- Oversaw daily operations of service team, delegated tasks, and trained new staff
- Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service
Grand Valley Speech Lab Consultant
Grand Valley State University
08.2021 - 12.2021
- Offered advice to peers that came to the lab seeking help in academic or professional public speaking
- Listened to speeches, presentations, and more, providing constructive feedback
- Advised fellow students on how they could improve their delivery, presentability, eye contact, posture, and more when speaking publicly
Education
Bachelor's degree - Psychology, Communication
Michigan State University
East Lansing, MI12.2024
Associate's degree - Psychology, Communication
Grand Valley State University
Allendale, MI12.2021
Skills
- Experience working with individuals with ASD
- Data collection
- Documentation skills
- Discrete trial teaching
- Prompting and fading strategies
- Behavioral management
- Behavior treatment plans
- General experience with children
- Public speaking training
- Serving experience
Certification
- CPR/AED Certification
- QBS Safety Trained
- ServSafe Food Handler's Certification
Timeline
Behavior Technician
Total Spectrum ABA
02.2024 - Current
Server/Waiter
Olive Garden
09.2022 - 03.2024
Grand Valley Speech Lab Consultant
Grand Valley State University
08.2021 - 12.2021
Server/Waiter
Uccello's Ristorante
06.2020 - 01.2023
Babysitter/Family Assistant
Grand Rapids and Lansing Area Families
09.2016 - Current
Associate's degree - Psychology, Communication
Grand Valley State University
- CPR/AED Certification
- QBS Safety Trained
- ServSafe Food Handler's Certification
Bachelor's degree - Psychology, Communication
Michigan State University
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