ISABELLA MICHAUD
Starbucks
Omaha,NE
1
Certification
6
years of professional experience
Delivered customer service through safe, efficient driving across city routes while maintaining professional communication and problem-solving focus.
Work History
Barista
7 Months- Prepared and served high-quality beverages in fast-paced environment.
- Maintained cleanliness and organization of work areas to ensure compliance with health standards.
- Provided exceptional customer service, resolving concerns to enhance customer satisfaction.
- Trained new team members on standard operating procedures and beverage preparation techniques.
- Operated espresso machines and blenders, ensuring consistent product quality during peak hours.
- Collaborated with team to improve workflow efficiency and reduce wait times for customers.
- Managed inventory levels, restocking supplies as needed to maintain operational readiness.
- Engaged with customers, promoting seasonal products and loyalty programs effectively.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Nanny
1 Year 2 Months- Supervised daily activities, ensuring safety and well-being of children.
- Developed engaging educational activities to promote cognitive and social development.
- Implemented structured routines for meals, naps, and playtime to enhance stability.
- Communicated effectively with parents regarding child progress and behavioral changes.
- Child had special needs so I also met with therapists and helped with medication
- Coordinated transportation for school drop-offs and extracurricular activities efficiently.
- Managed household duties, including meal preparation and light cleaning tasks.
- Adapted care strategies based on individual needs of children to foster growth.
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
Delivery Driver
11 Months- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
- Checked delivery addresses and verified correct package delivery.
- Managed multiple tasks simultaneously while delivering goods within specified time frames.
- Bagged orders for the customer
- Cleaned the dishes and the restaurant as well as restocking the restaurant
- Using a register to ring up customers
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Obeyed traffic laws and followed established traffic and transportation procedures.
- Utilized relevant map programs and GPS systems to navigate routes.
- Adhered to company policies regarding safety and security while on the road.
- Worked closely with supervisors and other members of the team to ensure smooth workflow processes.
- Obtained customer signatures confirming receipt of high-value products.
Delivery Driver
7 Months- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
- Checked delivery addresses and verified correct package delivery.
- Managed multiple tasks simultaneously while delivering goods within specified time frames.
- Utilized GPS systems to accurately navigate routes while adhering to scheduled delivery times.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Obeyed traffic laws and followed established traffic and transportation procedures.
- Doing dishes as well as cleaning and restocking the restaurant
Host
2 Months- Focused on learning new skills and staying updated with industry changes.
- Performed routine and scheduled maintenance services.
- Cleaning up after customer’s eat
- Seating customers in the correct section
- Cleaning the restaurant
- Bringing people their takeout orders
Crew Member
4 Months- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Coordinated with other crew members to complete assigned tasks quickly and effectively.
- Cross-trained in multiple positions within the store as needed.
- Handled customer complaints in a professional and courteous manner.
- Placed orders into POS systems and handled cash and credit transactions.
- Maintained an organized work area to ensure efficient operations.
- Provided exceptional customer service by anticipating customer needs and responding promptly to their requests or concerns.
- Completed all store opening and closing procedures.
- Memorized food and drink recipes to prepare orders with speed and accuracy.
- Restocked shelves with merchandise throughout shift.
- Followed health department regulations for handling food products properly.
- Followed all safety and security procedures to reduce risks.
- Utilized problem-solving skills when resolving conflicts among team members or customers.
Education
Nail Technology License - Nail Technology
High School Diploma
Skills
Time Management
Vehicle Inspection
Route Logs
Heavy Hauling
Knowledge of State Roads and Highways
GPS and Route Planning
Map Reading Skills
Register
Food handling
Stocking and Replenishing
Microsoft Word
Active Listening
Microsoft PowerPoint
Cash Register Operations
Money Handling Abilities
Problem Resolution
Conflict Resolution
Store Organization
Retail Materials Management
Store Presentation
Quality Control
Reading Comprehension
Closing Procedures
Product Information
Stock Management
Brand Awareness
Store Maintenance
Typing Proficiency
Critical Thinking
Customer Service
Grammar
Prioritization
Research
Personal Information
Driving License: valid driver’s license
Certification
Driver’s license
Timeline
Barista
Starbucks
09.2025 - 04.2026Read More
Nanny
Private Individual
03.2024 - 05.2025Read More
Delivery Driver
Pickleman’s
08.2022 - 07.2023Read More
Delivery Driver
Jimmy Johns
01.2022 - 08.2022Read More
Host
Lazlo’s
09.2021 - 11.2021Read More
Crew Member
McDonald’s
01.2020 - 05.2020Read More
Horizon
High School Diploma
Read More
The Academy of Nail Technology
Nail Technology License from Nail Technology
Read More