Isabella Modelo
Chula Vista,CA
Summary
Observant individual with excellent interpersonal and communication skills builds meaningful relationships with clients and families. Experienced in working with clients from diverse cultural and religious backgrounds. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Behavioral Health Associate
Montecatini Eating Disorder Treatment Center
08.2023 - Current
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive, professional relationships with clients to create safe and supportive environment.
Hostess/Room Service Attendant
Panorama Bar & Grill, Hilton Harbor Island
03.2022 - 10.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations and to-go orders by phone, answered customer questions, and provided room service.
Administrative Assistant, Intake Coordinator
La Jolla Psychology Center
02.2023 - 08.2023
- Conducted intake consultations via phone and insurance verification.
- Provided mental health patient customer service.
- Executed record filing system to improve document organization and management.
Clerk
Community Health Group
11.2020 - 09.2021
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Processed incoming and outgoing mail and packages according to established procedures.
Summer Administrative Assistant
Microconstants, Pharmacokinetic Lab
06.2019 - 09.2019
- Entered client data into system, labeled and stored lab specimens.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Education
Bachelor of Science - Cognitive Science Specializing in Clinical Aspects
University of California, San Diego
La Jolla, CA06.2022
Skills
- Empathy
- Clinical Documentation
- Patient Safety Management
- Behavior Management
- Records Management
- Time Management
- Communication
- Customer Service
- Complaint Handling
- Initiative
Organizations
Kappa Zeta Phi Sorority, UCSD, Vice President, 03/01/20, 06/01/22, Facilitated weekly meetings and delegated tasks to 20+ members, Organized social events with 60+ attendees and philanthropy projects raising between $600-$1000 on average, Supervised organization and planning of academic goals.
Timeline
Behavioral Health Associate
Montecatini Eating Disorder Treatment Center
08.2023 - Current
Administrative Assistant, Intake Coordinator
La Jolla Psychology Center
02.2023 - 08.2023
Hostess/Room Service Attendant
Panorama Bar & Grill, Hilton Harbor Island
03.2022 - 10.2023
Clerk
Community Health Group
11.2020 - 09.2021
Summer Administrative Assistant
Microconstants, Pharmacokinetic Lab
06.2019 - 09.2019
Bachelor of Science - Cognitive Science Specializing in Clinical Aspects
University of California, San Diego
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