Isabella Monti
Hook Pizza Co.
Chapel Hill,NC
2
years of professional experience
Dedicated and enthusiastic front-of-house employee with 2+ years of experience in the customer service industry. Displays ability to expertly manage customer concerns while efficiently utilizing point-of-sales systems to ensure smooth transactions. Flexible with scheduling and willing to develop new interpersonal and problem-solving skills to best fit the Campus Retail Associate role.
Work History
Front of House Employee
11 Months- Provided efficient customer service, ensuring a positive dining experience for all guests.
- Operated point-of-sale system, processing orders and payments accurately.
- Maintained cleanliness and organization of dining areas, adhering to health and safety standards.
- Assisted in training new staff on operational procedures and customer engagement strategies.
- Managed approximately 100-200 incoming calls and orders per day from customers.
Baker and Front of House Employee
1 Year- Prepared cookies according to standardized recipes.
- Maintained a clean kitchen and lobby area by consistently sweeping, mopping, washing dishes, and wiping down work stations.
- Ensured positive customer experiences with a friendly demeanor and timely service.
- Managed over $1000 in customer transactions per day.
Education
Bachelor of Arts - Public Policy
High School Diploma
- High Honor Roll [4 years]
- National Honor Society Vice President
- Ranked in Top 2% of class
- Awarded the Yale Book Award
Skills
Strong work ethic
Highly experienced in customer service
Positive and friendly demeanor
Problem-solving
Attention to detail
Basic math and technological adeptness
Timeline
Front of House Employee
Hook Pizza Co.
09.2025 - 08.2026Read More
Baker and Front of House Employee
Crumbl Cookies
07.2024 - 07.2025Read More
University of North Carolina At Chapel Hill
Bachelor of Arts from Public Policy
Read More
Hingham High School
High School Diploma
Read More