Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Isabella Nguyen

Summary

Dynamic sales associate with a proven track record at Pacsun, excelling in exceptional customer service and cash register operation. Recognized for building strong customer relationships and enhancing satisfaction through effective problem-solving and teamwork. Reliable and goal-oriented, consistently achieving sales targets while maintaining a welcoming store environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Associate

Pacsun
10.2021 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join loyalty program.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.

Cashier

Home Depot
04.2021 - 09.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Sales Associate/Food Preparer

Mrs. Fields Cookies
07.2020 - 04.2021
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
  • Enlightened interest in customers by offering relevant/new products and services.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Accurately counted contents of the register upon opening and closing store, ran kiosk independently majority of the days.
  • Used cleanly technique to promote customer satisfaction and reduce negative feedback

Crew Member/Party Hostess

Joker's Family Fun and Games
09.2019 - 05.2020
  • Cleaned and maintained all areas of restaurant and play areas to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Maintained cleanliness and organization of dining area, leading to improved customer experiences.

Education

Bachelor's - Nursing

University of Southern Maine
Portland, ME
12-2026

Skills

  • Teamwork and collaboration
  • Reliable and punctual
  • Time management
  • Problem-solving skills
  • Goal oriented
  • Exceptional customer service
  • Cash register operation
  • Stocking and receiving
  • Store opening and closing
  • Customer needs assessment

Certification

  • First Aid/CPR Certified

Timeline

Sales Associate

Pacsun
10.2021 - Current

Cashier

Home Depot
04.2021 - 09.2021

Sales Associate/Food Preparer

Mrs. Fields Cookies
07.2020 - 04.2021

Crew Member/Party Hostess

Joker's Family Fun and Games
09.2019 - 05.2020

Bachelor's - Nursing

University of Southern Maine

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Isabella Nguyen