Isabella Nguyen
Summary
Dynamic sales associate with a proven track record at Pacsun, excelling in exceptional customer service and cash register operation. Recognized for building strong customer relationships and enhancing satisfaction through effective problem-solving and teamwork. Reliable and goal-oriented, consistently achieving sales targets while maintaining a welcoming store environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Pacsun
South Portland, ME
10.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join loyalty program.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Cashier
Home Depot
Westbrook, ME
04.2021 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Sales Associate/Food Preparer
Mrs. Fields Cookies
South Portland, ME
07.2020 - 04.2021
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
- Enlightened interest in customers by offering relevant/new products and services.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accurately counted contents of the register upon opening and closing store, ran kiosk independently majority of the days.
- Used cleanly technique to promote customer satisfaction and reduce negative feedback
Crew Member/Party Hostess
Joker's Family Fun and Games
Westbrook, ME
09.2019 - 05.2020
- Cleaned and maintained all areas of restaurant and play areas to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
Education
Bachelor's - Nursing
University of Southern Maine
Portland, ME12-2026
Skills
- Teamwork and collaboration
- Reliable and punctual
- Time management
- Problem-solving skills
- Goal oriented
- Exceptional customer service
- Cash register operation
- Stocking and receiving
- Store opening and closing
- Customer needs assessment
Certification
- First Aid/CPR Certified
Timeline
Sales Associate
Pacsun
10.2021 - Current
Cashier
Home Depot
04.2021 - 09.2021
Sales Associate/Food Preparer
Mrs. Fields Cookies
07.2020 - 04.2021
Crew Member/Party Hostess
Joker's Family Fun and Games
09.2019 - 05.2020
Bachelor's - Nursing
University of Southern Maine