Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Isabella Nieva

Rockwall

Summary

Dynamic customer service professional with extensive experience operating POS systems in fast-paced dining and retail settings. Achievements include enhancing customer satisfaction and driving repeat business through exceptional communication and unwavering adherence to food safety standards. Recognized for reliable and ethical approach, consistently delivering service that surpasses expectations. Goal of advancing into a leadership role to promote operational excellence. Core competencies include conflict resolution, data entry, and customer relationship management, ensuring efficient task completion and positive customer experiences. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining a clean and organized workspace.

Overview

4
4
years of professional experience

Work History

Server/To-Go Specialist

Olive Garden Restaurant
08.2024 - Current
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Associate

Famous Footwear
07.2023 - 08.2024
  • Described merchandise and explained use, operation and care.
  • Helped customers locate items within the store using the inventory system.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Handled returns and exchanges according to company policies.

Cashier/Customer Service

Burlington
11.2022 - 06.2023
  • Collected payments and provided accurate change.
  • Worked closely with front-end staff to assist customers.
  • Resolved customer complaints professionally in accordance with company policy.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Cashier

Bed Bath & Beyond
05.2021 - 08.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Education

High School Diploma -

Rockwall Heath Highschool
05.2022

Skills

  • High-volume dining
  • Clear and concise communication
  • Cleaning and sanitizing
  • Food Safety Standards
  • Dependable team member
  • Honest and ethical
  • Problem solving
  • Customer Relations
  • POS systems
  • Personable interaction
  • Organizational proficiency
  • Service prioritization
  • Memory retention
  • Cash handling
  • Guest engagement

Languages

Spanish
Limited

Timeline

Server/To-Go Specialist

Olive Garden Restaurant
08.2024 - Current

Associate

Famous Footwear
07.2023 - 08.2024

Cashier/Customer Service

Burlington
11.2022 - 06.2023

Cashier

Bed Bath & Beyond
05.2021 - 08.2022

High School Diploma -

Rockwall Heath Highschool