Isabella Orlich
Apollo Beach,FL
Summary
Experienced with customer service, product knowledge, and sales techniques. Utilizes effective communication and problem-solving skills to assist customers and improve satisfaction. Knowledge of inventory processes and teamwork dynamics for efficient store operations.
Overview
8
8
years of professional experience
Work History
Tampa Bay Lightning Retail Associate/Concert Employee
Vinik Sports Group
Tampa, FL
08.2023 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new associates on operational procedures and customer engagement techniques.
- Managed inventory levels, ensuring stock availability aligned with demand trends.
- Implemented merchandising strategies that enhanced product visibility and sales performance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Organized merchandise displays to enhance visibility and accessibility for customers.
Retail Marketing Internship Tampa Bay Lightning
Vinik Sports Group
Tampa, FL
11.2024 - 02.2025
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Salon Associate
The Beauty Lounge
Gibsonton, FL
01.2023 - 04.2023
- Assisted customers with product selection and service inquiries to enhance overall satisfaction.
- Operated scheduling software to manage appointments efficiently and reduce wait times.
- Educated clients on hair care products, resulting in increased product sales and repeat visits.
- Collaborated with stylists to ensure seamless service delivery and outstanding client experiences.
- Handled client concerns professionally, resolving issues promptly while preserving the reputation of the salon.
Food Service Worker
Little Greek Resturant
Riverview, FL
03.2022 - 01.2023
- Prepared and served food items following health and safety standards.
- Maintained cleanliness of dining area and kitchen to ensure customer satisfaction.
- Assisted in inventory management, restocking supplies as needed.
- Trained new staff on operational procedures and food safety protocols.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Taekwondo Instructor
ATA/ Built By Martial Arts
Evans, GA
01.2018 - 06.2021
- Developed and implemented lesson plans for various age groups to enhance martial arts skills.
- Conducted individual assessments to identify students' strengths and areas for improvement.
- Coordinated and led group training sessions, ensuring adherence to safety protocols.
- Evaluated student performance through regular testing and feedback sessions.
- Organized community outreach events to promote martial arts programs and increase enrollment.
- Provided one-on-one coaching sessions to address specific challenges faced by individual students in their Taekwondo practice.
Education
Bachelor of Arts - Digital Communications And Multimedia
University of South Florida
Tampa, FL05.2029
Associate of Arts - Digital Communications And Multimedia
Hillsborough Community College
Tampa, FL05.2027
Cosmetology License - Cosmetology
Paul Mitchell The School
Tampa, FL02.2024
High School Diploma -
East Bay High School
Gibsonton, FL05.2023
Skills
- Customer engagement
- Time management
- Positive and engaging demeanor
- Cash handling accuracy
- Merchandise display
- Cleaning and sanitizing
- Brand representation
- Teamwork and collaboration
Timeline
Retail Marketing Internship Tampa Bay Lightning
Vinik Sports Group
11.2024 - 02.2025
Tampa Bay Lightning Retail Associate/Concert Employee
Vinik Sports Group
08.2023 - Current
Salon Associate
The Beauty Lounge
01.2023 - 04.2023
Food Service Worker
Little Greek Resturant
03.2022 - 01.2023
Taekwondo Instructor
ATA/ Built By Martial Arts
01.2018 - 06.2021
Bachelor of Arts - Digital Communications And Multimedia
University of South Florida
Associate of Arts - Digital Communications And Multimedia
Hillsborough Community College
Cosmetology License - Cosmetology
Paul Mitchell The School
High School Diploma -
East Bay High School