Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Isabella Ortiz

Orlando,Florida

Summary

Versatile team member offering over 4 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Merchandise Cast Member

Walt Disney World Resort
04.2022 - Current
  • Operate a point-of-sale system (POS register) and handle cash transactions.
  • Assist guests by answering questions, providing information, and fulfilling special requests.
  • Stock and maintain inventory, ensuring merchandise is well-organized and displayed.
  • Participate in daily deliveries, unpacking and organizing items in the stockroom for efficient access.

Customer Service Associate

Walgreens
07.2021 - 03.2022
  • Processed customer purchases on assigned cash registers, handling cash and change.
  • Managed voids, returns, rain checks, refunds, and exchanges efficiently.
  • Maintained clean and well-merchandised counters and shelves.
  • Assisted in receiving deliveries and sorting merchandise on the sales floor.

Designated Hitter

Walgreens
07.2021 - 03.2022
  • Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
  • Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
  • Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
  • Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
  • Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.

Education

Associate of Arts - Criminal Justice

Valencia College
Orlando
12.2024

Skills

Customer Engagement

Merchandise presentation

Stock replenishment

Meeting Sales Goals

Organizational Skills

Certification

Merchandise Trainer at the Walt Disney World Company.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Merchandise Cast Member

Walt Disney World Resort
04.2022 - Current

Customer Service Associate

Walgreens
07.2021 - 03.2022

Designated Hitter

Walgreens
07.2021 - 03.2022

Associate of Arts - Criminal Justice

Valencia College

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Isabella Ortiz