Overview
Work History
Education
Skills
Timeline
Generic

ISABELLA ORTIZ

Winter Haven

Overview

8
8
years of professional experience

Work History

Loan Service Representative

Marriott Vacations Worldwide
10.2024 - Current
  • Improved Loan Processing Efficiency By Streamlining Document Collection And Verification Procedures.
  • Enhanced Customer Satisfaction By Providing Timely Responses To Inquiries And Addressing Concerns Promptly.
  • Established Plans And Payoffs For Customers' Loans, Prioritizing Control Of Overall Costs.

Customer Service Representative

Florida Kid Care
04.2024 - 08.2024
  • Provided Timely & Accurate Assistance To Florida Kid Care Beneficiaries Regarding Eligibility, Enrollment & Benefits.
  • Investigated & Resolved Issues Related To Coverage, Payments, & Eligibility Discrepancies Ensuring Client Satisfaction.
  • Assisted Clients With Completing Application Forms & Guided Them Through The Enrollment Process.
  • Maintained Detailed Records Of Client Interactions & Transactions Using CRM Software.

Customer Service Representative

RESULTS CX
12.2020 - 03.2024
  • Maintained A High Level Of Professionalism & Empathy While Interacting With Patients, Ensuring A Positive Customer Experience.
  • Administer Payments & Process financial Transactions Related To Claims Promptly & Accurately.
  • Met Or Exceeded Performances Metrics, Including Call Quality, First-Call Resolution & Member Satisfaction Ratings.
  • Adhere To HIPPA Regulations & Guidelines When Handling Patient Information & maintaining Confidentiality.

Customer Service Representative

GC SERVICES
01.2017 - 11.2020
  • Assisted Customers With Account Management, Billing Inquiries, Plan Changes & Technical Support.
  • Resolved Customer Issues, Including Billing Discrepancies, Service Disruptions, & Device Troubleshooting, To Ensure Customer Satisfaction.
  • Educated Customers On Verizon Wireless Products, Services, & Promotions To Drive Sales & Enhanced Customer Experience.
  • Provided Product Recommendations & Assisted Customers With Purchasing Decisions Based On Their Needs & Preferences.

Education

Associate Of Science - Medical Billing & Coding

Ultimate Medical Academy
Tampa, FL
07.2022

Career Diploma - Medical Administration Assistance

Penn Foster College
Scottsdale, AZ
08.2019

High School Diploma - undefined

Penn Foster High School
Scranton, Pennsylvania
12.2017

Skills

  • Adaptability
  • Communication
  • Medical Terminology
  • Organization
  • Critical Thinking
  • Scheduling
  • Time Management
  • Date Entry
  • HIPPA Compliance
  • Insurance Verification
  • Payments & Collections

Timeline

Loan Service Representative

Marriott Vacations Worldwide
10.2024 - Current

Customer Service Representative

Florida Kid Care
04.2024 - 08.2024

Customer Service Representative

RESULTS CX
12.2020 - 03.2024

Customer Service Representative

GC SERVICES
01.2017 - 11.2020

Associate Of Science - Medical Billing & Coding

Ultimate Medical Academy

Career Diploma - Medical Administration Assistance

Penn Foster College

High School Diploma - undefined

Penn Foster High School

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ISABELLA ORTIZ