Isabella Pagan
GLENWOOD,NJ
Summary
Franchise professional prepared to drive business growth and operational excellence. Proven ability to manage multiple franchise units with focus on profitability and customer service. Known for fostering team collaboration and adapting to changing business needs. Skilled in strategic planning and financial oversight.
Overview
22
22
years of professional experience
Work History
Franchise Owner
Hounds Mounds Dba Poop 911
11.2021 - 05.2025
- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Oversaw payroll, business planning and marketing for franchise operations.
Paraprofessional
Hardyston BOE
09.2003 - 11.2021
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Education
Associate of Science -
Monroe College
Bronx, NY06-1993
Skills
- Verbal and written communication
- Relationship building
- Customer relations
- Client service
- Staff management
Accomplishments
- Collaborated with team of 4 in the development of customer service.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Franchise Owner
Hounds Mounds Dba Poop 911
11.2021 - 05.2025
Paraprofessional
Hardyston BOE
09.2003 - 11.2021
Associate of Science -
Monroe College
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