Chris Nelson
South Jordan,Utah
Summary
Dynamic leader with expertise in operations management and relationship building, formerly at Assured Pest Control. Spearheaded marketing strategies, boosting brand visibility by 30%. Skilled in strategic planning and negotiation, fostering franchise relations and ensuring compliance. Proven track record in enhancing service quality and driving business growth through innovative solutions and effective communication.
Professional in customer service and sales with strong track record of achieving targets and driving revenue growth. Adept at building relationships, understanding customer needs, and delivering tailored solutions. Known for collaborative teamwork, adaptability to changing demands, and reliable performance. Skilled in communication, problem-solving, and leveraging sales techniques to meet organizational goals.
Diligent CSR with strong background in customer service and sales. Successfully improved customer satisfaction and built lasting client relationships. Demonstrated proficiency in problem-solving and communication skills.
Sales and customer service professional with track record of enhancing customer experiences and driving sales. Known for collaborative approach and delivering reliable results. Skilled in conflict resolution and effective communication, adapting swiftly to changing needs.
Experienced with customer interactions and sales processes, ensuring high service standards and client satisfaction. Utilizes effective communication to identify opportunities and achieve sales goals. Knowledge of conflict resolution and relationship-building techniques.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Dynamic CSR with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dynamic individual with hands-on experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CSR position. Ready to help team achieve company goals.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Diligent CSR with strong background in customer service and sales. Successfully improved customer satisfaction and built lasting client relationships. Demonstrated proficiency in problem-solving and communication skills.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Franchise Owner
Assured Pest Control Dba Pestmaster Services of Utah
504 West 9460 South Sandy, Utah 84070
09.2010 - Current
- Managed daily operations, ensuring efficient scheduling and resource allocation for pest control services.
- Implemented training programs for staff, enhancing service quality and operational efficiency.
- Developed marketing strategies to increase brand visibility and customer engagement in local markets.
- Oversaw compliance with health and safety regulations, maintaining high standards of service delivery.
- Analyzed customer feedback to refine service offerings and improve client satisfaction rates.
- Coordinated inventory management, optimizing supply chain processes for pest control products.
- Established performance metrics to track employee productivity and service effectiveness consistently.
- Fostered relationships with local businesses, driving referral opportunities and community engagement initiatives.
- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Oversaw payroll, business planning and marketing for franchise operations.
- Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
- Established strong relationships with local businesses to foster community support and drive foot traffic to the franchise location.
- Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
- Analyzed sales data to identify market trends, adjust product offerings accordingly, leading to increased demand for popular items.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
- Organized successful community events promoting the franchise''s brand to drive increased awareness and customer engagement.
- Spearheaded local charitable initiatives on behalf of the franchise brand, enhancing public perception and goodwill within the community.
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
- Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
- Evaluated competitor strategies regularly to stay ahead of industry developments and maintain a competitive edge in the marketplace.
- Fostered an inclusive workplace culture emphasizing teamwork and open communication among employees which led to higher employee retention rates.
- Maintained a clean, safe environment for both customers and employees through regular inspections and adherence to health code regulations.
- Developed solid rapport with vendors, ensuring timely delivery of goods and services while managing cost expectations.
- Conducted regular performance evaluations for staff members to identify areas of improvement and implement necessary changes promptly.
- Adapted to rapidly changing industry trends by remaining knowledgeable about new products, technologies, and competitor offerings.
- Cultivated strong relationships with customers via in-store connections and strong social media presence.
- Developed comprehensive, well-organized financial records to maintain accuracy and facilitate efficient business management.
- Streamlined operations for improved efficiency by investing in advanced technology and staff training programs.
- Continuously monitored store appearance ensuring it met franchisor''s visual standards; conducting frequent maintenance checks and improvements as needed.
- Increased franchise revenue by implementing innovative marketing strategies and promotional events.
- Implemented inventory control systems to reduce waste and optimize product ordering processes, thereby improving profitability.
- Negotiated favorable contracts with suppliers, resulting in lower costs without sacrificing quality or service levels.
- Collaborated with corporate representatives on sales goals, marketing initiatives, operational procedures, thus maintaining consistency across the brand network.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Managed day-to-day business operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Generated revenues yearly and effectively capitalized on industry growth.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Raised property accuracy and accountability by creating new automated tracking method.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Developed and implemented operational strategies to enhance pest control services efficiency.
- Trained and mentored staff on best practices for pest management and customer service.
- Managed financial performance, optimizing budgeting and forecasting processes for profitability.
- Established strong relationships with clients, ensuring high satisfaction through effective communication.
- Oversaw compliance with industry regulations and safety standards in all operational activities.
- Analyzed market trends to identify growth opportunities and expand service offerings strategically.
- Streamlined workflows by integrating advanced pest control technologies into daily operations.
- Led marketing initiatives to increase brand visibility and attract new franchise opportunities.
Route/Service Manager
Orkin Pest Control
Salt Lake City, UT
01.1994 - 08.2010
- Managed daily route operations to ensure timely service delivery and customer satisfaction.
- Supervised and trained team members on safety protocols and service standards.
- Developed efficient scheduling processes to optimize route coverage and reduce downtime.
- Analyzed customer feedback to identify service improvement opportunities and implement corrective actions.
- Coordinated with cross-functional teams to streamline operations and enhance service efficiency.
- Conducted performance evaluations and provided mentorship for staff development and career growth.
- Implemented inventory management practices to maintain stock levels and minimize waste.
- Led strategic initiatives to enhance customer retention through proactive communication and follow-up services.
- Streamlined operational processes for increased productivity with regular performance evaluations and feedback sessions.
- Fostered a positive work environment that encouraged teamwork and open communication among staff members.
- Conducted regular performance reviews, providing constructive feedback for employee improvement initiatives.
- Improved route efficiency by analyzing and optimizing daily schedules and service routes.
- Reduced operating costs by identifying inefficiencies and implementing cost-saving measures in route planning.
- Implemented safety protocols to reduce workplace accidents and maintain compliance with industry standards.
- Identified potential risks within operations, developing contingency plans to minimize disruptions or delays in service delivery.
- Monitored vehicle maintenance schedules, ensuring a well-maintained fleet for optimal performance.
- Mentored team members, sharing industry knowledge and best practices for continued professional development.
- Coordinated cross-functional efforts to meet or exceed company revenue goals consistently.
- Managed personnel effectively, fostering accountability, responsibility, professionalism while delegating tasks efficiently.
- Ensured accurate billing practices, maintaining detailed records of services provided on each route visit.
- Evaluated competitors'' strategies to stay ahead of the market trends continually.
- Enhanced customer satisfaction by addressing and resolving service issues promptly.
- Coordinated closely with other departments such as sales, accounting, logistics – ensuring collaborative efforts towards overall business success.
- Streamlined documentation processes for improved accuracy in reporting route activities and client interactions.
- Collaborated with sales team to identify growth opportunities and expand existing customer base.
- Increased employee retention, implementing comprehensive training programs for new hires.
- Managed inventory levels to ensure timely delivery of products to customers, reducing stockouts.
- Developed long-lasting relationships with clients through exceptional customer service and communication skills.
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
- Managed end-of-day check-in process to capture and communicate key service, safety and equipment issues.
- Scheduled, attended and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity.
- Oversaw driver and laborer time and attendance to minimize overtime and ascertain drivers did not exceed limits established by regulatory agencies.
- Visited customers and customer sites to evaluate and resolve safety issues and seek service alternatives.
- Visited customers and customer sites to evaluate and resolve safety issues.
- Leveraged systems, equipment and process redesign to drive continuous improvement.
- Conducted driver ride-alongs and observations to evaluate and improve driver performance.
- Worked with functional groups to resolve employee relations and labor relations issues.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Organized records of vehicles, schedules and completed orders.
- Developed and maintained knowledgeable and productive team of employees.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Integrated warehouse operations with existing and new business processes.
- Conducted research to address shipping errors and packaging mistakes.
- Created and enforced detailed organization processes to increase quality and service standards.
- Collaborated with manufacturing and supply chain management.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Tracked production and quality control systems to proactively identify deficiencies.
- Reviewed established business practices and improved processes to reduce expenses.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Promoted brand at industry events and through ongoing networking efforts.
- Prospected for leads to build pipeline and convert to sales opportunities.
Education
High School Diploma -
Utah Valley University
Orem, UTSkills
Franchise relations
Operations management
Small business operations
Verbal and written communication
Relationship building
Supply chain optimization
Value proposition development
Project estimating
Quality management systems
Client service
Staff management
Strategic planning
Sales leadership
Sales strategy development
Staff hiring
Project management
Business launch
Crisis management
Employee development
Business management
Bidding processes
Sales management
Team oversight
Negotiation
Partnership development
Service quality assurance
Business planning
Financial management
Marketing
Cost reduction
Business development
Talent development
Business administration
Administrative oversight
Business marketing
Budget development
Consulting
Competitive analysis
Human resources
Regulatory compliance
Contract management
Financial planning
Human resource management
Budget administration
Process optimization
Market trend awareness
Labor relations
Investor relations
Product branding
KPI management
Accounting expertise
Capital pursuit
Contract negotiation expertise
Key partnership cultivation
Strategic project planning
Marketing tactics
Design coordination
Program creation and implementation
Social media control
Hiring and staffing
Life cycle project management
Cash flow optimization
Profit and loss
Profit and loss analysis
Sales oversight
Inventory control
Direct sales
Business leadership
Calendar management
Revenue forecasting
Team leadership
Process improvements
Assignment delegation
Sales coaching
Database maintenance
Business growth initiatives
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Excellent communication
Organizational skills
Team collaboration
Effective communication
Adaptability and flexibility
Decision-making
Customer service management
Effective leader
Operational efficiency
Staff training/development
Team building
Critical thinking
Customer service
Active listening
Data entry
Customer relations
Problem resolution
Call center experience
Computer proficiency
Conflict resolution
Complaint handling
Microsoft Excel
Complaint resolution
Payment processing
Client relations
Customer satisfaction measurement
Professional telephone demeanor
Call center operations
Microsoft outlook
Scheduling
Follow-up skills
Call management
Product knowledge
Paperwork processing
Appointment scheduling
Order processing
Team development
Documentation
Administrative support
Microsoft Office Suite
Microsoft PowerPoint
Data collection
Customer relationship management (CRM)
Prioritization
Staff training
De-escalation techniques
Building rapport
Technical support
Quality control
Clerical support
Live chat support
Filing
Dispute resolution
Customer education
Product sales
Product and service solutions
Multi-line phone talent
Coordination
Sales expertise
Assertiveness
Order fulfillment
Store maintenance
Recordkeeping strengths
Account updating
Research
Account management
Reading comprehension
Spreadsheets
Service upselling
Office equipment proficiency
Staff education and training
Conflict mediation
Proofreading
Retail store support
Stock management
Service standard compliance
Product promotion
Document control
Brand representation
Quality assurance controls
Escalation management
Shipping and logistics
Sales closing
POS systems expert
CRM software
Information security
Product education
CRM software proficiency
Training development aptitude
Key holder experience
Delivery scheduling
System implementation
Warehousing functions
Receiving support
Call triaging
Record preparation
Consultative sales
Report creation
Software CRM system proficiency
Report preparation
Credit adjustments
Promotional support
Key stakeholder relationship building
Report generation
Lead generation
Travel planning
Warranty service
Route management
Certification
Purdue University
AIB
Timeline
Franchise Owner
Assured Pest Control Dba Pestmaster Services of Utah
09.2010 - Current
Route/Service Manager
Orkin Pest Control
01.1994 - 08.2010
High School Diploma -
Utah Valley University