Ray An
Mesa,AZ
Summary
Accomplished franchise owner offering proven background and business management expertise. Runs successful business by resolving everything from customer and employee concerns to building management issues with calm, level-headed approach. Focused on maximizing profits, minimizing employee turnover and building solid reputation. Multi unit location operation . multiple recognition operation award from Wendy's corporate. Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Seasoned small business owner with several years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.Well established 40plus years in business experience . Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds.
Overview
12
12
years of professional experience
Work History
Franchise Owner
Ray An Enterprises,LLC
Mesa, AZ
05.2012 - Current
- Set goals for each store based on past performance data and future projections.
- Managed relationships with vendors, ensuring timely deliveries of products or services.
- Analyzed market trends in order to identify opportunities for growth within the franchise network.
- Reviewed customer feedback surveys to determine areas where improvements could be made.
- Monitored the performance of franchisees, providing guidance and support when necessary.
- Recruited, trained and managed a team of employees to deliver excellent customer service.
- Researched potential markets for expansion into other locations.
- Built partnerships with organizations in the community to promote the brand's visibility.
- Ensured that all stores were compliant with health codes, safety standards, labor laws and other applicable regulations.
- Negotiated contracts with suppliers to secure competitive prices for goods and services.
- Established systems for tracking inventory levels, sales figures and profits.
- Created policies and procedures that ensured compliance with local regulations and laws.
- Responded promptly to customer complaints in order to maintain positive relationships with clients.
- Developed and implemented a marketing strategy to increase customer loyalty and brand awareness.
- Conducted regular meetings with staff members to ensure high standards of service delivery.
- Collaborated closely with corporate headquarters on initiatives related to branding or product development.
- Maintained financial records, such as income statements, balance sheets and budget reports.
- Trained with experienced franchisees to learn ins-and-outs of business and corporate requirements.
Education
GED -
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05-1984
Skills
- Operations Management
- Franchise Relations
- Brand Compliance
- Marketing tactics
- Labor Relations
- KPI Management
- Budget Administration
- Administrative Oversight
- Business Management
- Customer Relations
- Financial Planning
- Staff Management
- Marketing
Accomplishments
Award best franchises operator in 2018 for sale increases, best of customer experience.
Top ten for less customer complain .
Timeline
Franchise Owner
Ray An Enterprises,LLC
05.2012 - Current
GED -
Maricopa Community Colleges - Mesa Community College
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