Isabella Parrett
Columbus,Ohio
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers.
Overview
1
1
year of professional experience
Work History
Barista
My Community Grounds
07.2023 - 11.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Promoted additional items with beverages, increasing store sales.
- Packaged bagels, muffins and other food items for customer purchase.
Barista
Starbucks, Barista
08.2022 - 07.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Packaged bagels, muffins and other food items for customer purchase.
Education
Gateway Academy
4 Summit Park Dr, Independence, OH 4413106.2024
Skills
- Conflict Mediation
- New Hire Training
- Retail Management
- Sales Expertise
- Adaptive and Creative
- Safe Food Handling Practices
- Excellent Memory
- Smoothie Making
- Cash Register Operation
- Plates Presentation
- Coffee Machinery
- Food Preparation and Safety
- Table Setting Knowledge
- Product Display
- Coffee and Tea Expertise
- Suggestive Selling
- Beverage Preparation
- Excellent Math Skills
- Ability to Adapt
- Counter Restocking
- Drink Consistency
- Team Player
- Foam Art
- Station Preparation
- Front Counter Maintenance
- Exceptional Customer Service
- Resolving Complaints
- Menu Memorization
- Hospitality and Professionalism
- Available Weekends
Additional Information
My name is Isabella Parrett and I love coffee and working with all types of coffees and teas, my favorite thing to do is make all types of art, especially latte art! I have two cats, Coco and Charlie. I am currently trying to get into nursing school and I have big aspirations!
Timeline
Barista
My Community Grounds
07.2023 - 11.2023
Barista
Starbucks, Barista
08.2022 - 07.2023
Gateway Academy
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