Isabella Paulus
Cleveland,OH
Overview
7
7
years of professional experience
Work History
GENERAL MANAGER
VNTG Home
08.2022 - Current
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Drive enterprise financial goals with proper weekly and monthly administration
- Creating systems, processes, and maintaining organizational business logs.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Increased sales revenue by developing and implementing effective sales strategies.
Internship Student
VNTG Home
05.2022 - 08.2022
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Streamlined production process with effective communication between team members and supervisors.
- Maintained a strong knowledge base regarding the latest upholstery materials and techniques, keeping up-to-date within the industry and providing valuable insights when necessary.
Retail Keyholder
Sally Beauty
04.2022 - 10.2022
- Performed category maintenance by rotating products according to company product rotation policy.
- Utilized product information and sampling to educate customers and assist in product selections.
- Stored security alarm codes and keys and made routine code changes.
- Balanced cash registers at end of shift and filled out necessary reports.
Barista
Dunkin
02.2021 - 02.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
HOSTESS
Olive Garden
01.2018 - 05.2019
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
Bachelor of Science - Fashion Merchandising
Kent State University
Kent Ohio 05.2023
Skills
- Adobe Creative Cloud Suites, Google Suites, Microsoft Suites
- Visual Merchandising
- Business Administration
- Retail Management
- Patience and Empathy
- Operations Management
- Attention to Detail
- Teamwork and Collaboration
Timeline
GENERAL MANAGER
VNTG Home
08.2022 - Current
Internship Student
VNTG Home
05.2022 - 08.2022
Retail Keyholder
Sally Beauty
04.2022 - 10.2022
Barista
Dunkin
02.2021 - 02.2022
HOSTESS
Olive Garden
01.2018 - 05.2019
Bachelor of Science - Fashion Merchandising
Kent State University
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