Isabella Peña
Manchester,MO
Summary
Dependable and customer-focused, professional with over three years of experience in fast-paced hospitality environments. Skilled in multitasking, communication, and maintaining composure under pressure. Bilingual in English and Spanish. Currently pursuing prerequisites for Dental Hygiene, with a strong interest in transitioning into a patient-focused healthcare setting while continuing to deliver excellent service and professionalism.
Overview
4
4
years of professional experience
Work History
Server/Host/ Takeout Specialist
California Pizza Kitchen
Manchester, MISSOURI
04.2022 - Current
- Provide high-quality customer service in a fast-paced, high-volume restaurant.
- Manage multiple tables while maintaining efficiency and guest satisfaction.
- Support hosting, busing, and takeout operations as needed.
- Handle cash and credit transactions accurately.
- Communicate effectively with kitchen staff and management.
- Resolve guest concerns professionally
- Assist in training new team members.
- Handle sensitive customer concerns calmly and efficiently.
Education
High School Diploma -
Parkway South High
Missouri 05-2024
Some College (No Degree) - Working On Prerequisites For Dental Hygiene
St.Louis Community College
Missouri City, MOSkills
- Customer care
- Bilingual: English and Spanish
- Multitasking in high-volume environments
- Cash handling and POS systems
- Conflict resolution
- Professional communication
- Team collaboration
- Time management
- Attention to detail
- Menu knowledge
- Food safety
- Sales techniques
- Employee training
Timeline
Server/Host/ Takeout Specialist
California Pizza Kitchen
04.2022 - Current
High School Diploma -
Parkway South High
Some College (No Degree) - Working On Prerequisites For Dental Hygiene
St.Louis Community College