Isabella Perez
Dallas,TX
Summary
Results-driven professional with a proven track record in operational excellence, enhancing customer satisfaction, and streamlining processes. Committed to driving efficiency and fostering teamwork.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Lead Senior Director of Operations
Chick-Fil-A
Seagoville, TX
10.2024 - Current
- Greet guests courteously, take orders accurately at the register or drive-thru, and serve meals with the brand's signature hospitality.
- Achieving high customer satisfaction scores and successfully resolving or recovering guest complaints.
- Streamlined operational processes to enhance efficiency.
- Developed and implemented training programs for staff to improve service quality and productivity.
- Collaborated with cross-functional teams to optimize inventory management systems and reduce waste.
- Analyzed performance metrics to identify areas for cost reduction and operational improvements.
- Led initiatives to enhance customer experience through improved workflow and staff coordination.
- Streamlined operations by implementing efficient processes and workflow strategies.
- Increased employee engagement by promoting a positive work environment that valued communication, teamwork, and recognition of achievements.
Automotive Sales Associate
Courtesy Nissan
Richardson, TX
01.2024 - 06.2024
- Greet clients on the lot or in the showroom, conduct needs analysis through active listening, and match buyers to ideal vehicle models.
- Explain car features, specifications, warranties, and benefits, and safely oversee test drives.
- Negotiate pricing and trade-in values, overcome objections, and explain basic financing or leasing options.
- Complete sales contracts, maintain client databases and records, and report daily activities to management.
- Contact buyers after purchase to confirm satisfaction, answer questions, and secure future referrals.
Package Handler
Amazon
Wilmer, TX
03.2020 - 07.2022
- Consistently processed hundreds of packages per shift while maintaining a high accuracy rate above company standards.
- Operate warehouse tools such as conveyor belts, dollies, and pallet jacks.
- Follow strict warehouse safety protocols to maintain a clean and hazard-free work environment.
Education
High School Diploma -
John Horn Highschool
Mesquite, TX05.2020
Skills
- Logistics management
- Supply chain management
- Workforce planning
- Cross-functional coordination
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Teamwork and collaboration
- Excellent communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Senior Director of Operations
Chick-Fil-A
10.2024 - Current
Automotive Sales Associate
Courtesy Nissan
01.2024 - 06.2024
Package Handler
Amazon
03.2020 - 07.2022
High School Diploma -
John Horn Highschool