Isabella Picazo-Goulart
Yorba Linda,CA
Summary
Dependable server providing efficient, friendly, high-quality guest service in multiple restaurant settings. Adaptable professional with expertise in personnel development, team collaboration with guests, HOH, FOH, and management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Buona Tavola
09.2023 - 12.2023
- Served in a fine dining Italian restaurant, specializing in boutique Italian and Central Coast wines
- Memorized and communicated daily specials to guests
- Managed the timely delivery of food to my assigned tables.
Server
Lone Wolf Brewing & Co.
05.2023 - 08.2023
- Served and acted as Expo in a brewery with a full menu, including specialty beer and wine
- Managed tickets, finalized dishes, and delivered food to ensure a great customer experience
- Provided excellent service in busy conditions, with a thorough understanding of the food and beverage menu
- Responsible for cleaning and maintaining the kitchen, dining room, patio, and bar, as well as opening the kitchen
Server, Banquet Server/Bartender
The Prado at Balboa Park
07.2020 - Current
- Server and Banquet Server/Bartender in a busy, high-volume restaurant in San Diego's Balboa Park
- Skilled in both lunch and banquet service with a focus on hospitality, teamwork, and multitasking
- Provided exceptional service under fast-paced conditions with extensive menu knowledge
- Attended daily preservice training sessions on wine, beer, and spirits
- Managed large-scale events including weddings, block parties, and banquets for up to 14,000 guests
- Handled banquets serving 100-250 people, managing guest greetings, appetizers, buffet service, and 'sequence service'
- Collaborated effectively with Banquet Captains to ensure outstanding guest service
Host
Corvette Diner
07.2019 - 09.2019
- Worked in a high-energy, fast-paced 50's themed diner
- Managed seating, phone inquiries, and up to 2-hour wait times
- Coordinated guest flow using Dine Time and entertained guests with dances
- Ensured clean and orderly service areas and supervised children
- Completed side work duties efficiently
Crew Member
Ike's Love and Sandwiches
03.2022 - 06.2022
- Worked in the front of the store and the back
- This included greeting customers and explaining the menu of over 100 sandwiches, while also being able to swiftly make the sandwiches in between guests
- Communicate effectively with guests and handle questions and concerns in a professional manner
- Prep food items at the beginning of the shift and maintained throughout the shift
- Cleaned at the end of the shift, dishes, mopped, trash, and pulled all ingredients out of deli
- Accountable for the preparation of the guests' sandwiches for in-store and delivery orders
- Assist on the phone and cash register as needed.
Banquet & Event Server
Cohn Restaurant Group
07.2015 - Current
- I have worked large events, nearing 14,000, weddings, block parties, and banquets
- Banquets from 100-250 people; Greeting guests, serving appetizers, working service buffet, serving guests with 'sequence service.' Modeling a 'guest comes first' attitude, delivering guest service, and self-starter to ensure delivering exceptional guest service
- Communicate with Banquet Captains and review banquet order in order to give fantastic guest service
Education
Bachelor of Science - Construction Management
California Polytechnic State University
San Luis Obispo, CA06.2025
SKILLS
- Microsoft Office, Mac OS
- TOAST, ALOHA POS
- Open Table
- Dine Time
- AutoCad programs (AutoCad, Revit, Bluebeam)
- Diligent
- Motivated Self-Starter
- Effective Communicator
- Exceptional Customer Service
- Leadership and Teamwork
- Skilled Multi-Tasker
- Creative Problem Solver
Certification
- Level 1 Lagree Certification
- Food Handlers Card
Timeline
Server
Buona Tavola
09.2023 - 12.2023
Server
Lone Wolf Brewing & Co.
05.2023 - 08.2023
Crew Member
Ike's Love and Sandwiches
03.2022 - 06.2022
Server, Banquet Server/Bartender
The Prado at Balboa Park
07.2020 - Current
Host
Corvette Diner
07.2019 - 09.2019
Banquet & Event Server
Cohn Restaurant Group
07.2015 - Current
Bachelor of Science - Construction Management
California Polytechnic State University
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