Isabella Presley
San Antonio,TX
Summary
Customer service & retention specialist with 5+ years of experience delivering elevated, brand-aligned support across retail and digital platforms. Skilled in social engagement, customer loyalty strategy, and creating personalized experiences that drive retention and community. Passionate about beauty, fashion, and building meaningful customer relationships.
Overview
5
5
years of professional experience
Work History
Customer Love Social & Retention Associate
Reformation
Remote
08.2024 - Current
- Delivered high-quality customer support via social platforms, email, and chat, ensuring consistent brand voice.
- Managed high-volume interactions, consistently exceeding performance metrics and targets.
- Enhanced customer retention through tailored solutions and proactive follow-up on concerns.
- Acted as brand ambassador, educating customers on products, styling, and sustainability initiatives to foster loyalty.
- Partnered with internal teams to relay customer insights, improving product and service experiences.
Style & Beauty consultant
Target
San Antonio, Texas
06.2021 - 08.2024
- Delivered personalized beauty and style recommendations based on client preferences
- Teamed with colleagues to enhance store performance and elevate customer experience
- Maintained visual merchandising standards and supported inventory management
Plasma Center Technician
Biolife
San Antonio, TX
01.2021 - 06.2021
- Collected and processed plasma samples in compliance with safety protocols.
- Conducted pre-donation screenings to assess donor eligibility and health status.
- Maintained accurate records of donor information and plasma production metrics.
Education
Bachelor of Arts - Medical Humanities
The University of Texas At San Antonio
San Antonio, TX05-2024
Skills
- Customer retention strategies
- Client relationship management
- Customer service excellence
- Product education
- Performance analysis
- Data management
- Complex problem solving
- Computer proficiency
- Relationship building
Timeline
Customer Love Social & Retention Associate
Reformation
08.2024 - Current
Style & Beauty consultant
Target
06.2021 - 08.2024
Plasma Center Technician
Biolife
01.2021 - 06.2021
Bachelor of Arts - Medical Humanities
The University of Texas At San Antonio