Isabella Racho
Canton,MI
Summary
At Petland Novi, I excelled as a Pet Counselor, leveraging my strong communication and multitasking abilities to enhance customer satisfaction and support team morale. My expertise in creative customer service and sales, backed by proficiency in Microsoft Office and Google Workspace, led to successful pet adoptions and positive client relationships.
Overview
5
5
years of professional experience
Work History
Pet Counselor
Petland Novi
11.2019 - Current
- Enhanced customer satisfaction by providing personalized pet care advice and recommendations.
- Contributed to high employee morale by fostering a supportive work environment through active listening and effective communication techniques.
- Assisted clients in selecting the right pet for their lifestyle, ensuring a successful adoption process.
- Developed comprehensive knowledge of diverse animal species, enabling accurate guidance on individual care requirements for clients.
- Did outreach programs that insured the happiness and love through many customers.
- Helped different customers understand and use many of the various financing options that would assist them in bringing home their pet.
- Called and reached out to many customers via phone.
Education
Associate of Arts - Liberal Arts
Schoolcraft College
Livonia, MI05-2025
High School Diploma -
Plymouth Christian Academy
Plymouth, MI06-2019
Skills
- Creative and innovative
- Multitasking
- Customer service
- Sales
- Relationship building
- Microsoft office
- Google workspace
- Strong communication
- Phone etiquette
Timeline
Pet Counselor
Petland Novi
11.2019 - Current
Associate of Arts - Liberal Arts
Schoolcraft College
High School Diploma -
Plymouth Christian Academy
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