Isabella Ramirez
Encinitas,CA
Summary
Strong leader and problem-solver that is dedicated to the growth and development of store business and team development. Skilled in implementing processes that will help elevate and promote efficiencies in store operations. Proficient in independent decision making skills to ensure that the store runs smoothly and customers are experiencing the highest level of care.
Overview
6
6
years of professional experience
Work History
Multi Store Manager
Free People - URBN Inc.
05.2023 - Current
- The responsibility of a Multi store manager is to manage two stores - Free People and FP Movement.
- Investing in team development to build a strong internal bench.
- Developing feedback rich culture to aid in team member's personal growth.
- Ensure that teams are product knowledge experts to better service our customer.
- Having a strong analysis of business is crucial part of the role. Then making proactive plans to positively impact business.
- I oversee and contribute to making sure that daily operating procedures are met. I am also responsible for the staff schedule and managing payroll so that we are always meeting our budget goal.
- Collaborating with assistant visual manager to ensure we are executing visual directive and have an understanding of merchandising concepts.
- Ensuring teams awareness of all customers in the store. Not only to ensure excellent customer service but to reduce the opportunity of product lose.
- Adheres and upholds to company policy. Also ensuring that all employees are also well versed and follow proper protocol.
- Building genuine and long lasting relationship with customers. Connecting with clients on our love for the brand.
- Personalized shopping experience is a must for both brands.
- It is important to have a 'lead by example' mindset. Being hands-on with your team on the sales floor is really important. Not only will this boost team moral but also first hand observe successes and opportunities on the sales floor.
- In the span of a few months both stores are fully staffed.
- Increased profitably of both stores which allowed for us to be able to add another full time head count in each location.
Store Manager
Free People - URBN Inc.
05.2022 - 05.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise to feature heavily bought in product. Ensuring big buys are protected and properly featured in the store.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Making sure customers are always our top priority in the store. The team is taught the importance of creating a welcoming environment for a more comfortable shopping experience.
- Trained and guided team members to maintain high productivity and performance metrics.
Store Manager
FP Movement - URBN Inc.
04.2021 - 05.2022
- Aiding the exposure of a new brand. This store was the first introduction for FP Movement in the San Diego market.
- Setting up community events and give attendees an insight to the brands philosophy.
- Training and development.
- With being a new brand it was important to have a strong relationship with the home office team and communicate opportunities that the brand can improve on.
- Knowing the customer needs and lifestyle was important for merchandising team to properly allocate merchandise.
Assisntant Store Manager
Free People - URBN Inc.
11.2019 - 04.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted in recruiting, hiring and training of team members.
- Managed product flow and making sure that it was always complete in a timely manner.
- Coached sales associates in product specifications, sales incentives, and selling techniques.
- Upheld store standards and keeping an open line of communication with store manager.
Key Holder
Free People - URBN Inc.
04.2019 - 11.2019
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build a regular clientele and promote long-term loyalty for increased sales.
- Holding sales associates accountable by communicating daily goals and giving the team an hourly report on progress.
Senior Sales Associate
Free People - URBN Inc.
09.2018 - 04.2019
- Trained, coached, and mentored new sales associates for maximum performance.
- Met or exceeded personal sales goals.
- Trained new sales associates on company policies, successful sales techniques and proper code of conduct.
- Supporting fellow team members in any zone on the sales floor.
- Building strong customer connections that will help maintain a steady flow of regulars shopping at our location.
Sales Associate
Free People - URBN Inc.
11.2017 - 11.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other store locations.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
GED -
Mira Costa College
Encinitas, CA06.2018
High School Diploma -
Cathedral Catholic High School
San Diego, CA06.2015
Skills
- Safety Awareness
- Organizational Structuring
- Strategize Business Plans
- Operations Oversight
- Manage Operations
- Business Leadership
- Talent Scouting
- Employee Engagement
- Team Relationships
- Revenue Growth
- Improve Performance
- Effective Selling Techniques
- Constructive Feedback
- Budget Controls
- Hiring and Onboarding
- Store Communications
Languages
Italian
Native or Bilingual
Spanish
Elementary
Timeline
Multi Store Manager
Free People - URBN Inc.
05.2023 - Current
Store Manager
Free People - URBN Inc.
05.2022 - 05.2023
Store Manager
FP Movement - URBN Inc.
04.2021 - 05.2022
Assisntant Store Manager
Free People - URBN Inc.
11.2019 - 04.2021
Key Holder
Free People - URBN Inc.
04.2019 - 11.2019
Senior Sales Associate
Free People - URBN Inc.
09.2018 - 04.2019
Sales Associate
Free People - URBN Inc.
11.2017 - 11.2018
GED -
Mira Costa College
High School Diploma -
Cathedral Catholic High School
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