Isabella Reich
Virginia Beach,VA
Summary
Dynamic and goal-oriented professional with exceptional customer service experience at Walt Disney World Company. Proven ability to multitask and maintain organization while adhering to company policies. Is consistently striving for excellence and enhancing guest experiences through teamwork and dedication. Possesses strong understanding of guest interaction and ability to quickly learn and apply new procedures. Aiming to create memorable experiences and contribute positively to team.
Overview
3
3
years of professional experience
Work History
Crew Member
Cinnabon
Virginia Beach, VA
05.2023 - 07.2024
- Performed cashier duties such as taking orders, collecting payments, and providing change
- Prepared beverages such as coffee, lemonades and milkshakes according to company standards
- Educated customers on menu items, product ingredients and nutritional values
- I was a Closer: I helped wash dishes, restock, take down sanctions, and wiped down displays
- Took trash out to garbage disposal
- Helped train new employees after 6 months
Office Administrator
On Call Accountants
Virginia Beach, VA
07.2024 - 06.2025
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and making new folders
- Analyzed financial data and created accurate reports for management
- Organized and maintained filing systems, including electronic databases and records
- Composed correspondence such as letters, emails, memos, reports and other documents
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays
- Maintained accurate records of financial transactions using QuickBooks
- Performed data entry into accounting software applications such as QuickBooks and Excel spreadsheets
WDW Festival Cast Member
Walt Disney World Company
Orlando, FL
06.2025 - Current
- Represented Disney’s 5 keys: Safety, Courtesy, Inclusion, Show, and Efficiency
- Executed training programs on register operations and front-of-house responsibilities.
- Provided guest with insights and guidance in making choices regarding out menus as well as recommendations
- Handled HACCP labeling and food safety on a regular basis
- Global responsible vendor trained, can serve alcoholic beverages to guest
- Bubbler, Taylor machine, and bun machine closing/cleaning trained
- Participated in regular training sessions, remaining current on park updates and procedures to provide informed assistance to guests.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
Education
High School Diploma -
Catholic High School
Virginia Beach, VA06.2024
Bachelor of Arts - Business Administration And Management
Virginia Wesleyan University
Virginia Beach, VA2029
Skills
- Hard worker
- Goal oriented
- Teamplayer
- Able to multitask
- Great organizational skills
- Adheres to company policies
- Punctual
- Excellent customer service experience
- Strives for excellence
Timeline
WDW Festival Cast Member
Walt Disney World Company
06.2025 - Current
Office Administrator
On Call Accountants
07.2024 - 06.2025
Crew Member
Cinnabon
05.2023 - 07.2024
High School Diploma -
Catholic High School
Bachelor of Arts - Business Administration And Management
Virginia Wesleyan University