Isabella Rife
Abingdon
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Retail Sales Associate
Bath & Body Works
Bristol
08.2025 - Current
- Assisted customers in selecting products and provided personalized recommendations.
- Maintained cleanliness and organization of the sales floor and product displays.
- Processed transactions efficiently using point-of-sale systems and cash handling procedures.
- Participated in promotional events to enhance customer engagement and product visibility.
Player's Club Representative
Hard Rock Casino
Bristol
10.2024 - 05.2025
- Guided customers in creating Unity player's cards for slot machine and table play.
- Managed promotions in the casino consisting of money and vehicle giveaways.
Customer Service Representative
Teleperformance
- Resolve customer issues via phone, enhancing satisfaction and streamlining payment processes.
- Assist customers with payment processing, achieving high satisfaction rates and prompt issue resolution.
- Address customer concerns and facilitate payments, ensuring efficient service and positive experiences.
Customer Service Representative
Teleperformance
- Resolve customer issues and process federal tax payments via phone, enhancing service efficiency.
- Improved customer satisfaction by effectively addressing inquiries and concerns.
- Utilized strong communication skills to assist customers in a timely manner.
- Analyzed customer feedback to identify and implement service improvements.
- Contributed to a collaborative team environment, ensuring seamless customer support.
Receptionist
Copeland Law Firm
- Managed phone inquiries, scheduled appointments, improved client satisfaction.
- Streamlined call handling, reduced wait times, enhanced office efficiency.
- Facilitated communication, ensured accurate message delivery, supported team operations.
Education
Diploma - General Studies
Abingdon High School
Abingdon, VAReal Estate -
Mountain Empire Community College
Wise, VASkills
- Proficient in Oracle, Excel, and Microsoft Word
- Customer service
- Promotional event planning
- Payment processing
- Sales expertise
Timeline
Retail Sales Associate
Bath & Body Works
08.2025 - Current
Player's Club Representative
Hard Rock Casino
10.2024 - 05.2025
Customer Service Representative
Teleperformance
Customer Service Representative
Teleperformance
Receptionist
Copeland Law Firm
Diploma - General Studies
Abingdon High School
Real Estate -
Mountain Empire Community College