Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isabella Roso

Cleveland,OH

Summary

Detail oriented dependable candidate with great communication skills. Strong drive to exceed expectations. Works great in team-based and 1:1 environments with patient care and independent outcomes as a priority. Organized, dependable, and punctual. Willing to take on added responsibility to meet set goals.

Overview

9
9
years of professional experience

Work History

Barista

Edda Coffee Roasters
12.2022 - 06.2023
  • Opening and closing responsibilities which include housekeeping tasks, adjust technology, and prepare transaction drawers.
  • Welcome guests into space and provide them with menu, and suggestions if needed.
  • Continually monitor product to make sure it is dialed properly when working.
  • Go over drink specials, ask about allergies/ restrictions, take guests orders, and ensure they receive and enjoy.
  • Work at designated area- coffee bar, register, or support staff.
  • Packaged bagels, muffins and other food items with food safety in mind for customer purchase.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Provided education on product to ensure customer satisfaction.
  • Optimized beverage presentation through creative visual art.
  • Experienced cupping meetings, and continued to learn about product.
  • Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.

Private Nanny

Care.com Inc
02.2024 - Current
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Implemented daily routines for optimal child development and created a structured environment.
  • Encouraged social interactions through preset classes
  • Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
  • Developed strong relationships with parents, maintaining open communication about child''s progress and needs.
  • Encouraged developmentally appropriate play.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Built positive and nurturing environments to support child social and emotional growth.

Behavior Technician

Aim High Impact
06.2023 - 02.2024
  • Enhanced client progress by implementing individualized behavior intervention plans with clients designated Board Certified Behavior Analyst.
  • Collaborated with multidisciplinary teams to develop comprehensive treatment strategies for clients.
  • Improved client communication skills through the use of evidence-based practices and techniques.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Used multiple modes of communications during sessions to accommodate verbal and nonverbal communication.
  • Implemented strategies to reduce anxiety and stress levels in clients.

Bartender/Server/Server Trainer

Betts
06.2021 - 01.2022
  • After arriving and seating guests, use interpersonal communication skills to assure guests feel welcome
  • Answer phones and document notable conversations
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Provide friendly, and appropriate conversation with guests who are seated at bar top
  • Converse about drink options, provide guests with cocktails/or wine service- based upon conversation or request.
  • Prepared garnishes by evenly slicing and pitting fruits
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory

Pediatric Volunteer

MetroHealth Medical Center
02.2023 - 06.2023
  • Interact with and provide activities for infants and well/sick children, as well as children with disabilities in the pediatric playroom and at bedside
  • Document communicate patient needs in regard to daily activities
  • Work with medical staff in order to facilitate comprehensive personalized care of pediatric patients
  • Provide comfort by holding or reading to patients
  • Provide age and developmentally appropriate play
  • Responsible for organization and daily sanitation of pediatric playroom
  • Provide relief for parents or guardian/s of patients by providing them information about Ronald McDonald House Charities Family Room
  • RMHC Family Room Includes snacks, beverages, and lunches as well as a quiet lounge area to read, watch TV, or simply relax

Private Nanny/Caretaker

Care.com Inc
08.2020 - 08.2021
  • Cared for two families within span of a year- both families consisted of children aged in the rage of 12months- 7 years old
  • Assumed all house hold and caregiver responsibilities which included, but not limited to, carpool, school pick up and drop off, meal prep, bedtime, and playtime
  • Communicated and updated parents on a need be basis
  • Prepared healthy, age-appropriate snacks and meals.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Facilitated relationships with children and parents by developing caring and structured home environments

Tutor Volunteer

Douglas MacArthur Grade School
09.2015 - 05.2018
  • On a weekly basis travel to school and offer guidance to younger female students
  • Provide a safe space and judgement free zone for learning
  • Assisted first and second grade students to gain stronger skills in vocabulary, math and any other subject that needed attention.
  • Taught study skills and other methods for test preparation.
  • Guided students by reviewing students' textbooks and materials.

Education

Bachelor of Arts - Psychology

Cleveland State University
Cleveland, OH
12.2022

Associate of Arts - Non-declared

Cuyahoga Community College
Cleveland, OH
2020

Associate of Applied Business - General Education

St. Joseph Academy High School
Cleveland, OH
05.2018

Skills

  • Works well under pressure
  • High level of interpersonal/verbal communication skills
  • Time efficient when completing tasks
  • Attention for detail
  • Understanding of varied POS systems
  • Knowledge of various forms of beverage preparation
  • Understanding of continuous dialing
  • Focused on success in a team/group setting
  • Specialty Coffee trained

Timeline

Private Nanny

Care.com Inc
02.2024 - Current

Behavior Technician

Aim High Impact
06.2023 - 02.2024

Pediatric Volunteer

MetroHealth Medical Center
02.2023 - 06.2023

Barista

Edda Coffee Roasters
12.2022 - 06.2023

Bartender/Server/Server Trainer

Betts
06.2021 - 01.2022

Private Nanny/Caretaker

Care.com Inc
08.2020 - 08.2021

Tutor Volunteer

Douglas MacArthur Grade School
09.2015 - 05.2018

Bachelor of Arts - Psychology

Cleveland State University

Associate of Arts - Non-declared

Cuyahoga Community College

Associate of Applied Business - General Education

St. Joseph Academy High School

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Isabella Roso